Job Description

divh2Concierge Position At Horseshoe Bay Resort Jet Center/h2pHorseshoe Bay Resort Jet Center is looking for a Concierge to help the team through another busy season and beyond! This position requires a people person who is highly-motivated to deliver the highest standards of member, guest and customer service for Resort Jet Center. The candidate must possess a positive and professional demeanor at all times as well as demonstrable exceptional customer service experience, both telephonic and in-person. This is a full time position with a regular schedule, but will require work on holidays, weekends, and during times when additional staffing is necessary. An eye for detail, a drive to exceed customer expectations and the ability to think critically and resolve problems are essential qualities for this work./ppThe lake life is calling. Where genuine Texas hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. Were on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; its an outdoor lovers dream. When you work in paradise, is it still called work?/ppNo matter your career destination, we can help you get there! With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort. Great benefits packages, subsidized housing, competitive pay, and scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate outings and events throughout the year are just a few of the MANY reasons to join our team. What are you waiting for?/ppFull Time roles are eligible for the above, plus:/pulliHealth Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans/liliCritical Illness and Accident plans/liliAssociate Relief Fund/li/ulp*Privileges based on occupancy and business levels/ppGeneral Duties:/pulliMaintain complete knowledge of all FBO services and functions./liliGreet and welcome customers, members and guests with a smile/liliAnswer all incoming telephone calls/liliMonitor and respond to all email traffic/liliKeep FBO front desk, guest lobby and Director conference area clean, organized and stocked/liliAssist FBO Concierge Supervisor with maintenance of aircraft and vehicle fuel inventories/liliMaintain stock of customer and office consumables/liliComplete NATA Safety 1st training as soon as possible after start of position/liliComplete service sales tickets and process credit card and member account sales transactions/liliResolve issues and conflicts to the satisfaction of the customer and benefit of the FBO whenever possible/liliCreate arrival and departure reservations in an electronic calendar or other software that may be made available/liliMaintain professional demeanor in high stress situations and busy times/liliAbility to reprioritize tasks to ensure all customer and enterprise demands are met in a timely fashion/liliMotivation of staff to perform at their highest abilities/liliAttend/Conduct all departmental meetings as necessary/liliAssist department Director and Assistant Manager with projects as required/liliMaintain professional dress and physical appearance/liliOther duties as assigned or requested/liliLiaise with other Resort departments as necessary to ensure a seamless experience for Members and guests pMinimum Qualifications:/p ulliCustomer service experience required./liliBasic math and accounting skills/liliExcellent telephone etiquette and interpersonal skills required./liliComputer literate and proficient in Word, Excel, related inventory software/li/ul pAdditional Qualifications:/p ulliService oriented- able to pamper, accommodate and anticipate guests needs/liliEnjoy working with people and possess a friendly and outgoing personality./liliSolution oriented/liliExceptional communication, organizational skills and detail oriented/liliFlexible and accommodating attitude/liliMaintain a positive attitude and contribute toward a quality work environment/liliComply and adhere to all Horseshoe Bay Resort and airport policies and standard operating procedures (SOPs)/liliMaintain a professional image with the proper uniform standard and maintaining personal hygiene/li/ul pPhysical Mental Requirements:/p ulliMaintain a clean; safe, fully stocked and well organized work area./liliBe on time for your shift and maintain schedule provided/liliPositive, energetic and professional demeanor/liliAbility to multi-task./liliAbility to be efficient and productive in a fast-paced environment./liliWalk/stand for an extended period of time/liliOccasionally lift and/or move up to 50 pounds./liliAscend/descend stairs as a daily routine./liliMust be able to comprehend reading materials./liliMust be able to interact with co-workers, customers and have a sense of TEAM/li/ul pEqual Opportunity Employer/p/li/ul/div

Job Tags

Similar Jobs