** Assistant Manager - Hospitality - #704 - Days/Evenings**
**Location:** Sheetz Stores #00704 - 7301 EXECUTIVE WAY FREDERICK, MD
**Starting Rate of Pay:** $21.00
**Additional $1.50/hr. for working 10pm-6am**
**Full or Part Time:** Full Time
**Shift Needed:** Days/Evenings
**PRIMARY PURPOSE OF THIS POSITION:**
Profitably lead the day-to-day operations of the store in the absence of the Store Manager.
Focus: Manage the customer experience to ensure that Hospitality/TCF standards are being met to include inventory, preparation, promotion, production, service and sales.
**Schedule**
* Friday - Off
* Saturday - Off
* Sunday - 7am - 4:30pm
* Monday - 4pm - 1:30am
* Tuesday - 4pm - 1:30am
* Wednesday - 4pm - 1:30am
* Thursday - 4pm - 1:30am
**ESSENTIAL FUNCTIONS: (other duties may be assigned)**
- Assist the Store Manager by providing input into the Recruitment, Selection, Training and Performance Management and Discipline/Termination of employees.
- Provide input into the scheduling of staff.
- Resolve customer complaints and concerns in a timely manner.
- Ensure compliance with applicable policies, procedures and programs.
- Respond to Customer Service Shops, QA Audits, Secret Shops and SMG survey responses.
- Ensure hospitality for all store guests by overseeing timely GUEST transactions, facilities/store cleanliness programs, implementation of Hospitality standards, and proper hosting.
- Ensure the completion of end of day tasks.
- Oversee the proper placement, pricing and stocking of merchandise in the store.
- Monitor profits through end of day procedures, shrink indicators, lottery, stock audits, vendors, car wash operations and retail waste.
**REQUIREMENTS:** *(Equivalent combinations of education, licenses, certifications and/or experience may be considered)*
**Education**
* High School Diploma or GED required.
* Two-year degree in a business related field preferred.
* Successful completion of certification testing as needed.
**Experience**
* One year experience supervising others in a fast food, restaurant, retail or convenience operation preferred.
**Licenses/Certifications**
* ServeSafe
* Any other legally required certification
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