Job Description
Job Description
Job Description
Benefits:
- 401(k)
- Competitive salary
- Free food & snacks
- Free uniforms
- Health insurance
- Paid time off
- Bonus based on performance
- Signing bonus
Position Title: Assistant Spa Manager
Reports To: Spa Director
Status: Full-Time and/or Part-Time, Non-Exempt
OUR PURPOSE Woodhouse Spa exists to change lives by delivering memorable, unique, and transformative guest experiences. A strong and cohesive leadership team is essential to this mission, and the Assistant Spa Manager plays a key role in supporting operational excellence and team success.
POSITION OVERVIEW
The Assistant Spa Manager supports the Spa Director in daily operations, staff management, and ensuring exceptional guest service. This leader must be results-oriented, organized, energetic, and committed to fostering a positive and inclusive work environment. The role requires knowledge of:
- The Woodhouse Way: brand standards, vocabulary, and protocols
- Service menu
- Product knowledge
- Opening/closing procedures
- Scheduling and inventory management
- Spa management software (Meevo, Zenoti, etc.)
This position directly supervises the Front Desk Team and assists in hiring, onboarding, training, coaching, and performance management. Flexible availability, including evenings, weekends, and holidays, is required.
ESSENTIAL DUTIES & RESPONSIBILITIES
Employee Management
- Supervise daily work of spa team members in accordance with company policies.
- Hire, train, coach, and, when necessary, participate in termination decisions.
- Conduct timely and meaningful performance evaluations.
- Ensure compliance with employment laws, safety regulations, and company policies.
- Foster a positive, respectful, and professional work environment.
- Process, review, and submit payroll accurately.
- Coordinate staff schedules and step in during gaps or call-outs.
- Maintain a regular management presence to ensure smooth operations.
Operations Management
- Support Spa Director and ownership with all aspects of spa operations.
- Monitor safety, security, and functionality of facilities, equipment, and POS systems.
- Perform regular inspections to ensure cleanliness, organization, and maintenance.
- Coordinate repairs, vendors, supply ordering, and inventory management.
- Assist with customer service resolutions and overall guest experience excellence.
- Support marketing execution (digital + print), staff development, and training.
- Ensure staffing coverage aligns with guest flow and operational needs.
Financial Accountability
- Assist in managing financial performance to meet or exceed service, retail, and gift card revenue goals.
- Track, report, and analyze financial and operational data.
- Participate in forecasting, planning, and monthly action plans.
- Review financial statements to identify trends, variances, and opportunities for improvement.
- Support annual budgeting and long-term strategic planning with ownership.
Communication & Relationships
- Communicate professionally with leadership, team members, vendors, and guests.
- Promote positive internal and external relationships.
- Follow up promptly and maintain strong communication channels.
- Participate in all required meetings, trainings, and spa events.
Corporate Goals & Expectations
- Ensure compliance with all company policies, procedures, and safety goals.
- Support improvement initiatives and make proactive recommendations to optimize operations.
- Maintain professional appearance, conduct, and reliability.
- Prioritize personal and professional development.
- Perform additional duties as assigned to support efficient spa operations.
QUALIFICATIONS & SKILLS
- Ability to understand and apply company policies, labor laws, and operational procedures.
- Experience in personnel management, including hiring, training, and coaching.
- Basic financial understanding for budgeting, reporting, and KPI tracking.
- Knowledge of sales, marketing strategies, and service promotion.
- Strong problem-solving, reasoning, and decision-making skills.
- Excellent written and verbal communication abilities.
- Proficiency with Microsoft Office and spa management software.
- Positive attitude, leadership presence, and strong organizational skills.
PHYSICAL DEMANDS & WORK ENVIRONMENT
- Daily in-person attendance required.
- Ability to multitask in a fast-paced environment.
- Frequent standing, walking, speaking, typing, and interacting with staff and guests.
- Ability to lift up to 40 lbs and perform bending, reaching, kneeling, and other physical tasks.
- Ability to maintain focus, manage stress, and meet deadlines.
- Regular cleaning and disinfection of high-touch areas.
- Frequent handwashing or sanitizing required.
GENERAL EXPECTATIONS FOR ALL WOODHOUSE TEAM MEMBERS
- Adhere to all spa policies and procedures.
- Maintain a safe and clean workspace.
- Demonstrate positivity, respect, teamwork, and accountability.
- Communicate proactively with supervisors.
- Meet attendance, punctuality, and performance standards.
- Participate in required events and assignments.
- Complete other duties as required.
Job Tags
Full time, Part time, Work at office, Relocation package, Flexible hours, Afternoon shift,