As an Associate Product Manager, you will learn from our existing Product Teams and gain hands on experience driving product discovery and delivery activities. In addition to mentorship, guidance and developmental focus from Senior Product Managers and Product Directors, Associate Product Managers will complete CarMax PREP (Product Education Program) - a tailored learning agenda designed to provide you the skillset necessary to be successful in a Product Manager role after completion. Your work will put customer needs at the heart of our process, and make the car buying and selling experience better. Thinking cross functionally, you’ll work with your design, engineering, and data science partners to create products that allow customers to buy the vehicle they want in a way that’s right for them. Innovation is at the heart of CarMax’s strategy, and in this role, you are too. Associate Product Managers participate in the CarMax Product Education Program (PREP) to ensure they have the functional expertise to be successful as a Product Manager. PREP focuses on building and demonstrating relevant skills, such as customer discovery, stakeholder management, and product analytics. PREP participants will have the opportunity to shadow existing Product Teams to see first-hand how successful teams operate. Essential responsibilities include discovering and developing products and services that transform the car shopping, buying, and owning experience for customers and drive business value; leading ongoing, immersive customer discovery to understand behaviors, motivations, problems, and opportunities across the customer journey; developing hypotheses and rapidly iterating on prototypes to validate the right solutions; assessing the feasibility of solutions, prioritizing opportunities, and working with a cross-functional, technically oriented team to develop and scale unique solutions to complex problems; setting direction and goals based on quantitative data, qualitative insights, and strong business acumen, in collaboration with business leaders and stakeholders; staying on top of industry trends and best practices to continuously improve what is done and ensure a great customer experience; improving customer experience with every interaction by bringing new insights to product development that offer a well-rounded customer experience; inspiring and leading others, partnering cross-functionally to scale the experiences built in-store or online. Desired traits include passion for leveraging technology to power the customer experience, ability to motivate and inspire team members, peers and stakeholders, analytical problem-solving skills, innovation, flexibility and openness, exceptional organization and results focus, and entrepreneurial drive. Base requirements include an undergraduate degree in a relevant field or 1-2 years of experience working in Product or related field, including adjacent business areas within CarMax. Preferred qualifications include 1-2 years of experience in Product or relevant field, a Master's degree, and demonstrated ability to work with engineers, designers, and company leaders in a highly collaborative environment.
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