Job Description
West End Auto Works is a family-owned, independent automotive repair shop committed to honest service, precision workmanship, and exceptional customer care. We combine technical expertise with integrity, professionalism, and a hospitality-driven approach to keep our customers confidently on the road. We are currently seeking a dynamic Lead Technician/Shop Foreman to join our team!
The Lead Technician / Shop Foreman is responsible for overseeing daily service shop operations while setting the technical and cultural standard for excellence at West End Auto Works. This role combines advanced hands-on diagnostic and repair expertise with leadership, workflow management, and mentorship of the technician team.
The Lead Technician ensures accurate diagnostics, efficient repair execution, high-quality workmanship, clear communication with service advisors and management, and a safe, organized shop environment.
Acting as a technical authority and team leader, this position plays a key role in driving productivity, customer satisfaction, and continuous process improvement while upholding the company’s commitment to integrity and exceptional automotive repair hospitality.
Responsibilities
• Lead and oversee daily operations within the service shop to ensure efficient workflow and timely completion of repair orders.
• Perform diagnostic evaluations, maintenance, and repairs on a variety of vehicles with high technical accuracy.
• Assign, delegate, and prioritize work among technicians based on skill level, workload, and shop needs.
• Provide technical guidance, training, and mentorship to junior technicians to support skill development and maintain quality standards.
• Conduct final quality checks on completed repairs to ensure all work meets company and manufacturer standards.
• Coordinate closely with the Service Advisor and management team to communicate official diagnoses, repair timelines, part(s) needs, and customer updates.
• Maintain a clean, organized, and safe work environment, ensuring compliance with company policies regarding cleanliness, organization, and safety standards.
• Monitor shop tools, equipment, and supplies, and report any maintenance, replacement, or general inventory needs.
• Support and champion process improvements to enhance shop productivity, customer satisfaction, and technician efficiency.
• Represent West End Auto Works’ commitment to integrity, quality workmanship, and exceptional automotive repair hospitality.
Requirements
• 5-10+ years of hands-on experience in professional automotive diagnostics, repair, and troubleshooting across a wide range of passenger road vehicles.
• Proven ability to accurately diagnose complex mechanical and electrical issues with minimal customer comebacks.
• Demonstrated leadership experience in a shop environment (lead technician, foreman, or informal team lead).
• Hands-on experience using shop management software (Tekmetric is a plus) in documenting technician findings and inspection reports (DVI)
• Ability to mentor, train, and provide technical guidance to technicians of varying skill levels.
• Strong understanding of shop workflow, repair prioritization, and time management.
• Excellent written and verbal communication skills, with the ability to clearly explain findings, diagnoses, repair needs, and timelines to service advisors and management.
• Commitment to quality workmanship, safety, cleanliness, and professional shop standards.
• High level of personal accountability, integrity, and attention to detail.
• Must be able to provide a verifiable work history (professional references).
• Authorization to work for any United States employer without visa sponsorship
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