Job Description
Join our dynamic team at Perdue, Brandon, Fielder, Collins and Mott L.L.P., located in McAllen! As the Full-Time Call Center Manager, you will have the exciting opportunity to lead a talented team in a customer-focused environment. Your role will involve supervising a team of 10 or more employees, conducting interviews, training new hires, implementation of new procedures, ensuring call quality, handling personnel issues, providing coaching, and implementing collection strategies that align with our core values.
This onsite position allows you to foster relationships and create an energetic atmosphere that promotes high performance and integrity. Your tenacity will drive the team's success as you navigate challenges and work towards excellence. This role not only empowers you to make a significant impact but also positions you at the forefront of our firm's commitment to people first.
You will have benefits such as Medical, Dental, Vision, 401(k) with 6% matching, Firm paid Life Insurance and Long Term Disability, Health Savings Account with Firm contribution, Competitive Salary, and Paid Time Off. If you're ready to elevate your career and inspire others, we want to hear from you!
A little about Perdue, Brandon, Fielder, Collins and Mott L.L.P. Perdue Brandon strives to create an environment for our team and clients to thrive. That includes knowing our Mission, having a Vision and building on the Core Values that serve as our foundation. Our Mission: Anchored in trust, our law firm pursues excellence with a relentless dedication to reliability, respect and results, creating partnerships that fuel success. Our Vision: To ensure every community has the resources to prosper.
What does a Call Center Manager do? As the new Call Center Manager at Perdue, Brandon, Fielder, Collins and Mott L.L.P., you can expect a dynamic day filled with various responsibilities aimed at driving performance and maintaining a customer-focused atmosphere. Your daily tasks will include supervising a team of 10 or more employees, conducting interviews, training new hires, implementation of new procedures, ensuring call quality, handling personnel issues, providing coaching, and implementing collection strategies, conducting interviews to assess and hire top talent, providing coaching to enhance team skills, and overseeing collection processes to ensure compliance and efficiency. You will lead team meetings to discuss goals, share performance metrics, and strategize on overcoming challenges.
Regularly monitoring call metrics and team performance will be essential to achieving excellence. Your expected schedule will be Monday through Friday, from 8:30 AM to 5:00 PM, providing you with a structured yet flexible environment to foster high performance and team integrity. Each day, you will be at the forefront of creating a supportive and energetic workplace culture.
Are you the Call Center Manager we're looking for? To thrive as a Call Center Manager at Perdue, Brandon, Fielder, Collins and Mott L.L.P., a blend of skills is essential. Strong verbal and written communication skills will be crucial for effectively engaging with your team and conducting interviews. You must be adept at providing clear coaching and feedback to foster continuous improvement. Proficiency in Microsoft Office Suite will be necessary for managing daily reports, analyzing performance data, and presenting insights to stakeholders.
A keen understanding of customer service strategies and collection processes will help you drive productivity while maintaining a people-first approach. Additionally, having strong leadership abilities, along with a commitment to integrity and excellence, will empower you to motivate your team, navigate challenges, and instill a sense of tenacity in achieving goals. As a Call Center Manager, you will embody a high-performance culture, leading by example through skillful management and support.
Knowledge and skills required for the position are:
- Microsoft Office Suite
- Strong verbal and written communication skills
- Excellent organizational skills
- Ability to work independently
- Strong task focus with accuracy
Join our team today! If you feel that this job is what you're looking for, applying is a piece of cake - just follow the instructions on this page. Good luck! Perdue, Brandon, Fielder, Collins and Mott L.L.P.
Job Tags
Full time, Flexible hours, Monday to Friday,