Job Description

Job Description

Job Description

Job Title: Call Center Representative

Pay: $20 an hr | Bi-weekly

Job Type: Onsite in Johnston, RI

Shift Options:

• Hours and Work Schedule

• Hours per Week: 40 hours

• Work Schedule: start times vary from mid-morning to 330pm. 8 hour shifts. One weekend day is required.

• No work from home

Call Center Representative Overview:

• Act as advocate on behalf of the applicant/customer in order to ensure that a high level of customer service is delivered within the Consumer Unsecured Merchant Financing team. Advocate will be responsible for explaining/offering appropriate service/support solutions and recognizing opportunities to increase customer satisfaction and enhance the customer and partner relationship.

  Identify and respond to customer inquiries by actively listening in order to determine their needs. Provide accurate information to customers as it relates to credit decisions based on applications submitted.
  Accurately track all calls from applicants/customers and Merchant partner locations utilizing a tracker. All the while identifying and recording all customers’ expressions of dissatisfaction in our system of record.
  Ensure daily work is completed according to policies and procedures and adhere to applicable state and federal requirements.
  Ensure daily work/follow-up work is completed according to policies and procedures and adhere to applicable state and federal requirements.
  Adhere to all Call Quality and Operational standards and expectations
  Assist with any additional duties required to meet the business line needs.
  Qualifications – Internal

Call Center Representative Qualifications:

• 1-2 years minimum related World class customer service
  Strong computer skills
  Able to organize as well as the capability to manage multiple tasks simultaneously
  Ability to learn and attain new knowledge and new concepts quickly
  Ability to identify and resolve issues efficiently and effectively for customers
  Good verbal/written/interpersonal communications
  Excellent listening and problem solving skills
  Good interpersonal skills with the ability to navigate through difficult situations
  Team player
  Ability to be on camera, participate in independent learning as well as facilitated group learning.
  Able to be coached on a regular basis - during training and on the job
  Strong time management skills- breaks, lunches, and start times are strictly monitored by management
  Strict cell phone policy - only allowed during breaks/lunches

Call Center Representative Benefits:

• Benefits are available to full-time employees after 90 days of employment and include health, optical, dental, life, and short-term disability insurance.
• A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates.

How to Apply:

If you are interested in this position, please apply OR submit your resume to:

Saw Hlaing | shlaing@alinestaffing.com | 412-790-5425

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