Job Description

Job Description

Job Description

Description:

The Career Services Team Lead provides leadership and oversight of the Career Services team to ensure high-quality, person-centered services. The Career Services Team Lead is responsible for building and maintaining strong connections within the community as well as administrative duties, including monitoring Careers services, scheduling, and maintaining caseloads for Job Developers. Primary responsibilities include provision of services (partial caseload), coordinating and monitoring Careers services and tracking participant data, developing partnerships with employers and businesses to leverage participant employment opportunities, assigning efficient Job Developer caseloads, and working in coordination with the Instructors, Advisors, and other program staff to assure quality service delivery and programming.

Essential Functions

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Team Management and Development

· Recruit, hire, and onboard qualified staff; provide clear direction, coaching, and performance feedback.

· Foster a collaborative, accountable, and growth-oriented team culture through supervision, training, and professional development opportunities.

· Manage staff scheduling, caseload assignments, and ensure service delivery aligns with MICC’s Services Catalogs.

· Monitor and analyze team performance data, billing accuracy, and outcomes; implement improvements as needed.

· Conduct regular staff meetings, quarterly observations, and performance reviews; collaborate with the Director of Programs on hiring and staff development decisions.

· Participates in the Leader-on-Call phone rotation with other Program Managers and Program Leadership, responding to staff calls and providing on-campus support when manager-level questions or needs arise.

Participant Services & Support

· Maintain a partial caseload, delivering career services and instructor, to achieve the set goal of billable hours.

· Support staff in developing individualized, goal-driven support plans, including accommodations for participant skill acquisition.

· Participate in service planning meetings, collaborating with Advisors, families, and county service coordinators.

· Provide service coverage during staff absences or urgent needs and assist with Attendance Support Plans or Behavior Support Plans as required.

Collaboration & Program Development

· Partner with the Services Coordinator and cross-departmental teams to improve service consistency and outcomes.

· Ensure all activities meet organizational policies, professional standards, and applicable regulations.

· Maintain strong communication with participants, families, and community partners while championing MICC’s mission, values, and cultural principles.

Education & Experience

· Bachelor’s degree in Vocational Rehabilitation Counseling, Education, Human Services, Social Work, Psychology, or related field (or equivalent experience).

· 2-3 years progressive experience in direct services. Experience with adults with learning disabilities or autism highly desirable.

· 1-2 years supervisory or team leadership experience preferred.

· Must have a current driver’s license with a clean driving record as determined by MICC's insurance company

Skills and Abilities

· Strong leadership, staff development, and team-building abilities.

· Excellent organizational skills.

· Ability to motivate staff and support participants in achieving goals.

· Excellent written and verbal communication.

· Confidentiality and professionalism required.

· Flexibility to provide coverage as needed and participate in the Manager on Call rotation.

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