Job Description

Claims Concierge

Berkley One exists to insure and protect the lifestyles of a modern generation of affluence. We seek clients that are sophisticated individuals and families who require world-class risk and claims management customized to their needs, a team of select expert independent agents and innovative digital tools to keep it simple and easy. We'll blend our partners, products and capabilities with all that is Berkley, generating a modern solution for the customers we serve.

Our culture is one of innovation, creativity and teamwork. Our team is highly motivated, passionate about our business, and deeply experienced in developing and delivering product and service solutions in the personal insurance marketplace.

The company is an equal opportunity employer.

Responsibilities

We have an opportunity for a Claims Concierge to join our Berkley One team! You will be responsible to deliver all that is great about Berkley One and to help deliver an exemplary claims experience to our customers. Ideal candidates will have experience working as part of a successful claims team that delivers exceptional service.

We have a welcoming culture valuing our employees we trademarked the phrase Everything Counts, Everyone Matters to describe the Berkley commitment to our people and how we do business. We believe that every person in the organization is important and every accomplishment makes a difference in our results. Come join us!

Key functions include but are not limited to:

At the direction of the Casualty Claims Supervisor, the Claims Concierge will support Claimants and Claims colleagues to deliver a seamless claims experience.

• Process in a timely and accurate manner:
  • Foundational claims including glass and towing
  • First notice of loss
  • Invoice processing
  • Total loss statements
  • Total loss processing in Title Express
  • CCC assignments to vendors
  • Posting recoveries
  • Property bulk billing in ONE Click
  • Property vendor assignments
  • Property loss prevention benefits
  • Police report ordering
  • File pulls
  • Inbound and outbound mail
• Arrange for car rental set ups and extensions
• Respond to claim inquiries such as payment status, claim status, check re-issuance
• Other projects as assigned

Qualifications

• High School/Associates/Bachelors Degree or equivalent work experience
• 2+ years experience in an office setting performing clerical and data entry tasks
• Experience contributing on a high performing claims or customer service team in a high growth, fast paced environment; you are an excellent collaborator
• Calm under pressure; you have excellent organizational skills, integrity, and great follow-through on tasks; you work collaboratively with colleagues at all levels of the organization
• You have a strong sense of accountability, fun and adventure
• Natural curiosity; you love learning how things work, and you are always looking for innovative improvements
• Ability to deal with ambiguity and work independently to get the job done
• Proficiency with technology

Additional Company Details

We do not accept any unsolicited resumes from external recruiting firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Sponsorship Details

Sponsorship not Offered for this Role

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