Job Description
The Grand Rehabilitation and Nursing at Guilderland is currently seeking a Concierge to join our team!
Job Title: Concierge
Position Type: Full-Time
Pay Range: $17.00 to $19.00 per hour with benefits
About Us
At The Grand Healthcare System, we are committed to providing high-quality care in a welcoming and comfortable environment. Our beautiful residences, modern amenities, and compassionate staff make us a preferred destination for high-quality healthcare. We prioritize our residents' well-being and satisfaction, creating a unique and supportive environment for both staff and guests.
Position Overview
As the Concierge, you will play a pivotal role in ensuring a positive service experience for our residents, families, and visitors. Your main responsibilities will be coordinating guest hospitality services, creating a welcoming atmosphere, and maintaining a strong relationship with staff across all departments. The ideal candidate will excel in customer service, communication, and teamwork, and will be committed to exceeding expectations.
Key Responsibilities
Hospitality & Guest Services
Greet visitors and provide tours of the facility, ensuring they feel welcomed and informed.
Welcome new admissions with a personalized greeting and welcome bag. Ensure rooms are clean and ready for the new resident’s arrival.
Coordinate service-related activities to achieve customer satisfaction goals and minimize complaints.
Conduct rounds throughout the facility to engage with residents, families, and visitors, addressing concerns and ensuring satisfaction with care services.
Follow up with department directors on any concerns raised by residents, families, or visitors, ensuring they are addressed promptly.
Surveys & Feedback
Administer both 'Entry Surveys' and 'Exit Surveys' to residents to gather feedback and improve service quality.
Qualifications & Requirements
Ability to thrive in a fast-paced environment.
Experience in a long-term care or healthcare setting is preferred.
Strong teamwork skills and the ability to maintain positive relationships with all staff.
Exceptional customer service, interpersonal, and phone skills.
Excellent verbal and written communication skills.
Professional attitude with a willingness to accept new challenges.
Work Schedule
Core Schedule : Monday through Friday from 11:00 AM to 7:00 PM.
Weekend Requirement : Must work one weekend per month.
What We Offer
Competitive Salary : Base salary with rewarding bonus opportunities.
Comprehensive Benefits : Health insurance, 401(k), paid time off, and more.
Professional Growth : Opportunities for career advancement and continued development.
Innovative Training Programs : Ongoing training to enhance your skills and industry knowledge.
Supportive Team : Work alongside a dedicated team that values collaboration and providing excellent care.
How to Apply
If you are passionate about customer service and making a difference in the lives of residents and their families, we encourage you to apply today! Apply online today and a personal recruiter will reach out to you for next steps!
Join The Grand Healthcare System and help us create a positive and welcoming experience for every guest, resident, and family.
We are an Equal Opportunity Employer – M/F/D/V.
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