Job Description

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As part of the Mars Petcare family of businesses Mars Veterinary Health is a global network of veterinary practices made possible by 75000 Associates who care for millions of pets across nearly 3000 clinics in more than 20 countries each year. We are committed to leveraging our reach to make a long-term positive impact on people pets and the planet and know our Purpose A BETTER WORLD FOR PETS starts with the people who care for them. We strive to offer unparalleled veterinary care for pets by first and foremost enabling and empowering our Associates to do what they love whether in primary specialty and emergency care or management and leadership.

*This role requires associates to work a hybrid schedule out of a MVH NA Hub location - Santa Monica CA (VCA) Vancouver WA (Banfield) Tampa FL (BluePearl) New York City NY (MVH Global)

Why This Role Matters:

This role serves as a critical bridge between our Business Unit (BluePearl VCA Banfield) leadership and hospital teams across the country. This role is designed for a skilled communicator with experience in multi-unit businesses who understands the complexity of delivering consistent high-impact messaging across decentralized field operations.

You will be responsible for crafting and executing communication strategies that align hospital teams with global business priorities boost local engagement and empower leaders in the field to execute with clarity and this high-visibility role you will partner with senior leadership and frontline teams to drive alignment performance and culture across diverse geographies. You love simplifying complexity and draw context from the internal and external worlds and know there is an increasingly blurred line between internal and external storytelling.

You Will:

Strategic Communications Leadership

• Act as a strategic partner between the Business Unit Corporate Affairs Lead functional leaders and field/hospital teams ensuring local alignment to global and national initiatives.
• Act as a trusted coach and advisor to hospital functional and project leaders to influence and enhance communications strategies.
• Design and lead integrated communication strategies that support business transformation operational goals and change management across multiple units.

Engagement & Enablement

• Collaborate with P&O operations and culture teams to reinforce the Five Principles TailWags recognition program and Associate engagement efforts.
• Create and manage communications programming that builds a strong sense of culture and community across decentralized field teams including programs around CSR Banfield Gives Back etc.
• Develop engaging content and communication tools (e.g. leader talking points toolkits newsletters FAQs digital campaigns) tailored to multi-site audiences.
• Translate complex initiatives into clear action-oriented messaging that empowers hospital leaders to inform and motivate their teams.

Reputation Management

• The role operates in a dynamic external environment and requires collaboration with the BU Lead and the CA External Affairs CoE&D to manage proactive storytelling and issues.
• The position involves regular interaction with leaders external stakeholders and the media often managing high-pressure scenarios where rapid clear and accurate communication is essential.

Change Communications

• Help to enableleaders managers and Associatesto be storytellers themselves. Providing the toolscore narrative visuals FAQs and dataso they can confidently carry the story forward in their own words.
• Develop cascades that become anetwork where people at different levels and functions share assets insights and feedback in real time.
• Use listening tools surveys and feedback loops to spot early signals of confusion or this position comms go from reporting what happened toanticipating what might happenand addressing it before it grows.

Cross-Functional Collaboration

• Work closely with business unit leaders field operations medical leaders and key functional partners to ensure alignment and shared messaging across all channels.
• Represent the voice of the field to internal stakeholders providing insights that shape communication strategy and improve field execution.

Measurement & Continuous Improvement

• Define KPIs and success metrics to evaluate communication effectiveness across multiple units.
• Use feedback data and field insights to iterate and continuously enhance communication impact and drive functional innovation.
• Identify opportunities to modernize field communications through new tools formats and approaches.
• Introduce innovative practices that strengthen impact enhance accessibility and advance the function as a strategic enabler of business performance.
• Live and exemplify the Five Principles of Mars Inc. within self and team.
• Other job duties as assigned.

Your Experience Should Include:

• Bachelors degree in Communications Public Relations Business or a related field.
• 5-7 years of experience in internal field or operational communications including direct experience in a multi-unit or distributed business environment (e.g. healthcare systems retail hospitality or franchised operations).
• Proven ability to manage communication across multiple sites geographies or stakeholder groups.
• Exceptional storytelling and messaging skillswritten visual and verbal.
• Strong project management and organizational skills with a proven track record of executional excellenceable to manage multiple initiatives meet tight deadlines and deliver high-quality outcomes in a fast-paced environment.
• Adept at building relationships across levels from executive leadership to frontline teams.
• Preferred: Experience in healthcare or hospital systems strongly preferred.
• Preferred: Familiarity with change management frameworks and tools (e.g. Prosci ADKAR).
• Preferred: Proficiency with digital communication tools such as Microsoft Office 365 SharePoint mobile apps or employee engagement platforms

Salary: $90300 - $169312

Compensation is determined based on education experience and other relevant credentials. Our salary ranges are determined by role level location and market competitiveness.

What We Offer The Good Stuff:

• Competitive salary with paid time off & holidays so you can spend time with the people you love.
• Medical dental and vision insurance for you and your loved ones.
• Fertility and family-building assistance.
• Paid Parental leave.
• Practice Paid Basic Life Insurance.
• Practice Paid Short- and Long-Term Disability.
• Competitive referral program join our team bring your friends and get paid.
• Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match.
• Commuter Benefits.
• Legal Plan.
• Health Savings Account & Flexible Spending Account.
• Mental health support and resources.
• Continuing Education allowance & MED hours for eligible positions.
• Student Debt Relief (for full-time DVMs).
• A Variety of discounts including Mars PetSmart Royal Canin fitness cellular and so much more.

Special Working Considerations:

• Ability to work at a computer for long periods of time.
• Project timelines and work volume/deadlines may often require more than 40 hours per week to complete essential duties of this job.
• Must have mental processes for reasoning remembering mathematics and language ability (reading writing and speaking the English language) to perform the duties proficiently.
• Ability to carry out instructions furnished in written oral or diagram form and to solve problems involving several variables.
• Ability to stand walk stoop kneel crouch and climb as well as manipulate (lift carry move) up to 50 pounds.
• Requires good hand-eye coordination arm-hand-finger dexterity with the ability to grasp and visual acuity to use a keyboard and operate necessary equipment.
• The noise level in the work environment is normally moderate.
• Environment where pets are present.

WE ARE A DRUG-FREE SMOKE-FREE EQUAL OPPORTUNITY EMPLOYER.

Mars Veterinary Health (MVH) strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. MVH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race religion color national origin sex sexual orientation gender identity age genetic information status as a protected veteran or status as a qualified individual with disability. MVH complies with all applicable federal state and local laws governing nondiscrimination in employment in every MVH location.

Required Experience:

Manager

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