Customer Service Representative Job at Safelite, Hiawatha, IA

TlQ1NjF0OThOcHFGeHVuYVNRQ0F1M0VIL2c9PQ==
  • Safelite
  • Hiawatha, IA

Job Description

We're looking for a Customer Service Representative. Be the important link between Safelite and our customers - where you'll provide phone-based support in a variety of processes such as claims processing or scheduling. This role delivers the critical first impression that sets the stage for an extraordinary experience. *Find a Career. Gain a Family.* Safelite will be unlike any place you've ever worked. (This won't be just the daily grind!) You'll join caring and passionate teams that collaborate to make a difference, deliver extraordinary results and bring unexpected happiness. Every day. Your effort, heart and creative ideas will be valued and rewarded. And we care about your well-being. So, we'll strive to give you what you need to be happy at work and at home.

  • A day in the life:*
  • Answer incoming phone calls from policyholders, insurance agents or auto glass shops - listening to each customer's needs and concerns.
  • Gather information to help qualify damage for repair, replacement, or recalibration services. Verify insurance coverage, establish claims, and determine deductible amounts.
  • Communicate and resolve issues with an empathetic and patient mindset.
  • Operate various computer-based systems to enter data quickly and accurately into Safelite's systems in real-time.
  • Required Qualifications:*
  • Must be 16+ years of age
  • High school diploma or equivalent (or actively enrolled)
  • Ability to operate a computer and telephone system while seated for extended periods of time
  • Ability to work one weekend day per week
  • Preferred Qualifications:*
  • Prior experience in customer service preferred
  • Experience utilizing several computer-based systems at a time, with the ability to type 30+ words per minute
  • Training:*
  • Classroom training lasts approximately 2 weeks - conducted in-person at a Safelite contact center.
  • Following classroom training, work begins with close supervision with support from leadership and the training team.
  • Hours of training vary; evening classes are available. Safelite

Job Tags

Weekend work, Afternoon shift, 1 day per week,

Similar Jobs

prosper.com

Site Reliability Engineer I Job at prosper.com

 ...Overview Your role in our mission As a Site Reliability Engineer I at Prosper, you will play a crucial role in enhancing the reliability, scalability, and maintainability of our technology platform. This entry-level position is designed to bridge the gap between... 

KODIAK Construction Recruiting & Staffing

Plumber-Pipe Fitter Instructor (Commercial Construction) Job at KODIAK Construction Recruiting & Staffing

 ...Job Description PlumberPipe Fitter Instructor (Commercial Construction) Location: Largo, FL. Pay: $75,000 $110,000 per year (based on experience) Full-Time | On-Site Build the Future. Teach Excellence. Leave Your Legacy. Are you an experienced commercial... 

Amazing Athletes Columbus

Youth Sports Fitness Coach Job at Amazing Athletes Columbus

 ...Job Description Job Description Youth Sports & Fitness Coach - Top pay, work in the community, and impact children's lives....  ...childhood education settings such as pre-schools and child care agencies Public and private elementary schools Local parks and recreation... 

CRH

Production Operator Job at CRH

 ...Well Outside. The manufacturers portfolio of premier building products inspires endless possibilities while providing enduring outdoor...  ...course of the first 6 months of employment. Job Summary Operates plant machinery as directed and specified while adhering to all... 

Phoenix Children's

Director-Philanthropy Job at Phoenix Children's

Position Summary Foundation Director-Philanthropy This position will lead and manage a team of 5 philanthropy officers. With frontline focus, the Director will be a seasoned major gifts fundraiser responsible for securing gifts with an emphasis on $100,000 and above...