Job Description

Job Description

Job Description

Description:

Best Foot Forward supports health care organizations – primarily government insurance health plans – to locate, educate, and engage targeted individuals.

In our Outbound Call Center, representatives will learn to use skip tracing methods to update patient contact information and contact the patient to help them utilize their existing insurance coverage. While call center and skip tracing experience is preferred, a successful employee simply needs excellent customer service skills, a willingness to learn, and determination to meet goals.

Position Overview:

Title: Customer Service Representative (CSR)

Location : Onsite in Tucker, GA (100 crescent Centre parkway (Suite 400), Tucker, Georgia 30084)

Payrate: $16.00/hour + Monthly Bonus Opportunities

(+$1/hour for bilingual candidates that speak English and Spanish or Ukrainian)

Position Schedule: Full time. Your regular work schedule will be assigned after successfully completing training. All representatives are required to work one evening per week (typically 12 pm – 9 pm CST) and one Saturday per month (typically 8 am – 3 pm CST)

Job responsibilities:

• Customer Service Representatives will locate, educate, and engage with health insurance members helping them to utilize their health insurance benefits.
• Make 150–160 outbound calls daily.
• CSRs will utilize skip tracing methods to find patients whose personal information has not been updated in the system. The purpose of this method is gathering contact information, CSRs are NOT COLLECTING DEBT. CSRs will learn skip training methods during training.
• Ensures the security of customer information and update reports.
• Understands state and federal laws pertaining to HIPPA and skip tracing activities.
• Meets or exceeds daily, weekly, and monthly Key Performance Indicators (KPIs) to impact the individual and company success.
• Performs other related duties as required.

Requirements

• Excellent verbal communication skills
• Prior call center experience preferred.
• Skip tracing knowledge is preferred.
• Ability to keep information confidential.
• Ability to exercise integrity and discretion.
• Ability to remain professional in tense situations.
• Proficient in Microsoft Office Suite or related software

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