Job Description
Job Title: Customer Service Representative (Work From Home)
Job Type: Full-Time, Remote
Location: Remote (U.S. applicants preferred due to licensing requirements)
Industry: Financial Services
At Globe Life, were dedicated to helping individuals and families secure their futures through personalized life insurance solutions. As a licensed provider, we prioritize integrity, empathy, and education in every interaction. Join our remote-first team of professionals and make a difference in peoples' lives while building a rewarding sales career.
Position OverviewWe are seeking a motivated Customer Service Representative to consult with prospects, identify their coverage needs, and guide them through the insurance purchasing process. This is a fully remote role that combines customer service, consultative sales, and the opportunity to earn uncapped commissions all while making a meaningful impact.
Key ResponsibilitiesContact warm leads and referrals via phone, email, and video to assess client needs
Educate clients on life insurance options including term, whole, and universal life
Provide personalized quotes and close new policies using a consultative approach
Maintain licensing compliance and product knowledge in all operating states
Follow up with prospective and existing clients to ensure satisfaction and retention
Log all activities in the CRM accurately and in a timely manner
Minimum 1-2 years of service and/or sales experience (insurance or financial services preferred)
Excellent verbal and written communication skills
Comfortable working in a fully remote environment with limited supervision
Proficient with digital tools such as CRM systems, VoIP software, and e-signature platforms
Strong organizational skills and a customer-first mindset
Bilingual applicants are encouraged to apply (Spanish, Mandarin, etc.)
1st Yr. Income Range: $41,210-$52,450/yr
Fully remote work with flexible scheduling
Company-provided leads and marketing support
Paid training
Health insurance stipend or benefits package (where applicable)
Career growth opportunities into team lead or sales management roles
Recognition programs, performance bonuses, and ongoing mentorship
Globe Life is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and supportive workplace for all team members regardless of race, ethnicity, gender, age, religion, sexual orientation, disability, or veteran status.
How to ApplyClick Apply to submit your resume. Qualified candidates will be contacted for a virtual interview.
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