Job Description

About the Role:

At V-NET Consulting, our Customer Success Advocates are the strategic link between our clients and our technology team. This role is ideal for someone who understands the importance of both strong technical insight and exceptional client relationships. You will serve as a trusted advisor to your assigned accounts, helping them align their business goals with smart, scalable IT strategies.

As a CSA, you’ll work directly with business leaders, monitor the health of their environments, identify improvement opportunities, and ensure their IT infrastructure evolves in step with their organization’s needs. You’ll be just as comfortable leading strategic planning discussions as you are discussing IT concerns with technical teams.

What You’ll Be Doing:

• Build and maintain deep, consultative relationships with decision-makers and key stakeholders at client organizations.
• Understand the unique technology environment of each client and act as their internal advocate within V-NET.
• Proactively assess client satisfaction and address areas of concern with timely and effective solutions.
• Lead quarterly business reviews (QBRs) to present technology performance, risk analysis, and strategic recommendations.
• Collaborate with internal engineering and support teams to align service delivery with client expectations.
• Stay informed on emerging technologies and V-NET service offerings to recommend relevant enhancements or upgrades.
• Guide clients through changes in their technology landscape, including infrastructure refreshes, migrations, or cybersecurity initiatives.
• Act as a liaison between clients and V-NET project teams to ensure smooth planning and execution of initiatives.
• Help identify opportunities for new services or projects and coordinate with the V-NET sales and technical teams as needed.
• Maintain accurate documentation of client environments and strategic plans.
• Provide escalation support by understanding both client needs and internal processes to resolve issues efficiently.

Who You Are:

• A problem-solver with strong business acumen and technical awareness.
• A communicator who can explain complex technology in a way that resonates with non-technical audiences.
• A relationship-builder who understands the value of trust, consistency, and responsiveness.
• An organized self-starter who can manage multiple client relationships and priorities simultaneously.

Qualifications:

• Minimum 3 years of experience in IT consulting, account management, or a similar client-facing technical role.
• Prior experience working within an MSP or IT services environment is a plus.
• Excellent communication and presentation skills (written and verbal).
• Ability to translate technical concepts into business value.
• Bachelor’s degree in a technical or business field preferred.
• Ability to travel to client sites.

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