Job Description

Customer Success Manager | Naperville, IL

Our client is a rapidly growing, dynamic healthcare services business looking for an exceptional and strategic Customer Success Manager to join their team in Naperville, IL. In this role, you will play a key part in ensuring clients receive top-tier support, guidance, and solutions tailored to their unique needs.

What You’ll Do:

• Lead, mentor, and inspire a team of customer support representatives and team leads, fostering a positive and high-performing work environment.
• Oversee customer support operations, including call center management, complaint resolution, and account servicing, ensuring a seamless customer experience.
• Develop and implement strategic initiatives to enhance customer satisfaction, optimize workflows, and elevate service standards.
• Establish and maintain strong relationships with outsourced support teams, ensuring alignment with company goals and service expectations.
• Conduct regular performance evaluations, provide coaching, and support continuous development to drive team success.
• Collaborate with sales, operations, and other departments to create a cohesive and efficient customer journey.
• Analyze key performance indicators to identify trends, improve processes, and enhance overall efficiency.
• Utilize customer feedback to refine service strategies and improve overall satisfaction.
• Stay up to date on industry best practices by attending relevant events, conferences, and professional development programs

What We’re Looking For:

• 5+ years of experience in a lead customer success, account management, or a related client-facing role within a B2B or Healthcare organization.
• Strong communication and problem-solving skills with a customer-first mindset.
• Ability to manage multiple client accounts while maintaining a high level of service.
• Experience in healthcare, waste management, or compliance services is a plus.
• Proficiency in CRM software and a data-driven approach to customer success.

Why Join Our Client?

• Be part of a growing company that values innovation, teamwork, and client satisfaction.
• Enjoy a collaborative and supportive work environment in Naperville, IL.
• Competitive salary, benefits, and career growth opportunities.

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