Job Description

Job Objective

Conduct Data Analysis in support of U.S. Immigration and Customs Enforcement (ICE) Enforcement and Removal Operations.

Responsibilities

• Conduct analyses ECCO Detention Reporting and Information Line (DRIL), Victims of Immigration Crime Engagement (VOICE), and Facilitation of Return Request (FoRR) trends, volume, demographics, and operator metrics to support enforcement and removal.
• Conducts analyses of detention complaints submitted through DHS OIG, ICE OPR, ERO.INFO, ERO.JIC Facilitation of Return Request (FoRR), and other ERO Intake mailboxes or online channels as directed by the COR.
• Develops analytics to identify trend lines across multiple data sources within CPD.
• Examines and evaluates existing business practices and systems and make recommendations in order to create greater efficiencies and streamline operations, while maintaining or increasing compliance rates.
• Logs all information into a web-based case management system.
• Works cases and develops summaries of cases to be referred to an ERO officer/agent, ERO field offices or ICE headquarters offices for follow-up review and action.
• Enters ECCO and agency related information into the Tableau business intelligence and analytics database.
• Understands and uses predictive analysis and tools to forecast, employ business analytics (including an enhanced ability to quantify and qualify data) and conduct operational research to identify and recommend optimal or near-optimal solutions to complex challenges. The vendor will identify, understand, and provide business analytics by conducting quantitative and qualitative analysis on the data from the various programs that have cross-points with the ECCO.
• All aspects of using RAD applications include CRM software tools.
• Provides statistical analysis, and ad hoc reporting as required using the Tableau analytics database.
• Provides technical writing and editing support.
• Provides ad hoc data gathering and analysis.

Experience Required

• Experience designing process maps and workflow details.
• Experience in responding to requests for information, conducting searches in government databases, and developing concise summaries with decision points under tight deadlines.
• Have multi-year experience working with ServiceNow as an end-to-end CMS.
• Excellent reading comprehension, writing and communication skills.
• Ability to conduct in-depth policy research, quantify the information and produce qualitative and quantitative reports.
• Ability to work independently and to manage and prioritize multiple work assignments.
• Law enforcement experience or experience in interpreting and applying immigration law is preferred.
• Knowledge and experience working with RAD Apps; to include CRM tools.
• Ability to provide quantitative and qualitative analysis, critical thinking and reasoning skills for programmatic output.
• Strong knowledge of ICE ERO’s data systems and be able to define queries to extract the appropriate data sets. They must also be able to accurately perform quantitative and qualitative analysis of these data sets and summarize findings and recommendations in reports.
• The ability to read and comprehend documents in English and Spanish is preferred.
• Must have advanced skills in Microsoft Excel, Word, PowerPoint, and Outlook.

Education & Certification

• Bachelor’s degree and two years of related experience; or an associate degree with three years of related experience; or five years of related experience if no degree.

Work Location

Remote (Local to the Washington D.C. area as on-site attendance is occasionally required).

About Lukos

Lukos has been delivering professional services to the Federal Government for 15 years. We help a variety of federal agencies in areas such as national security, homeland security, international development, training, analytics, healthcare, and other professional services. Since our founding, we have grown to support all military services and multiple federal civilian agencies.

About Our Name: Lukos is ancient Greek for “wolf”. The characteristics of the wolf match our approach to national security. The wolf is known for cunning, aggression, patience, and teamwork. An individual wolf is smart, strong, and resilient, but the true strength of wolves is their ability to work together as a wolfpack. Kipling said it best in The Law of the Jungle.

"For the strength of the pack is the wolf, and the strength of the wolf is the pack."

At Lukos we take care of our pack by offering full-time employees competitive benefits to include: medical, dental, vision, 401(k), life insurance, short and long-term disability coverage, paid time off, and Federal holidays.

Lukos is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or national origin.

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