Job Description

Our client, a premier name in the convenience-retailing industry , is looking for someone to join their team as a Desktop Analyst in Enon, Ohio.

*This is a 9 month W2 contract*

In this role, you will be managing tickets within ServiceNow for a variety of technical issues and use experience and problem-solving skills to develop and improve processes and provide reports as required.

What You Will Be Doing

• Uses remote tools and cloud technology to provide technical support for hardware, software, store networks and applications
• Provide White Glove support to executives.
• Support mobile phone by resolving iPhone issues.
• Uses specialized knowledge or skills to solve complex and unique problems, or direct the daily activities of a business, technical support, or functional support team.
• Document daily assignments and inventory updates.
• Stay customer focused and ensure end user receive top notch support.
• Establish priorities for the completion of ServiceNow tasks by determining the impact of known problems. Uses judgment to interpret internal and external issues and develop best practices.
• Provide customer support to internal customers within established service levels by ensuring the provisioning of computing systems, allocating day to day incidents and requests properly, ensuring involved parties are notified and required to act when an incident arises, and coordinating the resolution

Required Skills & Experience

• Associate degree in Computer Networking or 2 years of related experience
• Can work and resolve most escalated tickets.
• VIP/White Glove experience
• Prior iPhone support experience
• Ability to research and resolve issues

Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.

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