Job Description

Job Description

Job Description

The eCommerce and Payments Representative will assume, but not be limited to, the following responsibilities:

• Performs all Fedline functions, including member and credit union-initiated wire transfers, return item receipt, ACH processing, cash orders, and FRB adjustments.
• Reviews the mobile checks through Ensenta, extending holds on checks when warranted.
• Creates the cash letters to submit checks received through MVI.
• Answers member calls and resolves Bill Pay member inquiries or concerns. Processes payroll deduction forms received from different entities, including payroll deduction error resolution.
• Processes ATM and Visa card disputes as well as ATM fraud. Follows up with the member for any additional documentation needed.
• Completes the quarterly Visa Certification report.
• Processes all fraud alerts received to mitigate losses daily.

The successful candidate will possess the following education, knowledge and skillsets :

• High school diploma, GED or equivalent
• One to three years of relevant work experience in a financial institution
• Detail oriented and accurate

We provide competitive compensation and benefits package that includes:

• Health, dental, and vision plans
• 401(k) plan
• Life insurance
• Paid Time Off (PTO) Plan
• Paid holidays

EOE

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