Job Description
Job Purpose Summary:
The Ecommerce Specialist focuses on updating and maintaining the backend
infrastructure of our website; adds new products for wholesale, retail, and subscription
customers; uploads all new assets on our website; provides technical support to other
departments; provides customer service related to subscriptions and missing orders;
and responds to website reviews.
Reports To: Director of Marketing
Status: Full-Time
Responsibilities:
Platform Maintenance
• Adds new products for retail, wholesale, and subscription customers
• Ensures UPC codes, prices, and quantities are input accurately and on time
• Uploads high-quality product images for new releases
• Updates product descriptions and attributes/tags
• Has a comprehensive understanding of the interconnectivity of all our platforms
and integrations
Ecommerce Marketing
• Assists Ecommerce Manager and/or Director of Marketing with generating
campaign content
• Manages image and brand asset library in Klaviyo
• Opportunity for copywriting on an as-needed basis
Customer Service
• Responds to website customer feedback and requests
• Adjusts subscriptions in collaboration with Accounts Manager
• Resolves issues with missing orders
• Monitors and responds to website reviews
Technical Support
• Troubleshoots platform issues with team members; coordinates with third-party
vendors when necessary
• Ability to assist other departments with any technical assistance needs
Job Requirements:
• Full-Time: 37-40 hours/week
• 1-2 year(s) of ecommerce or marketing experience preferred
• Ability to work both independently and collaboratively
• Ability to prioritize and manage multiple projects at once
• Creative mindset
• Superb communication and interpersonal skills
• A valid NC Driver’s license.
• Criminal background check as required by JVG’s institutional partners
- This position prohibits the wearing of perfumes, colognes, or fragrances.
* All Joe Van Gogh, Inc. employees are subject to a 90-Day Probationary Period.
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