Job Description

Job Description

Job Description

The Auto Collision Repair Estimator is a skilled hourly position that must be an experienced professional in all aspects of repair planning and proficient in managing most insurance company direct referral programs.

Job Duties/Responsibilities:

• Perform all assigned responsibilities according to the Company Standard Operating Procedures.
• Greet customers promptly and professionally, assess their needs, and deliver customer service excellence.
• Ability to capture potential business from walk-in or call-in customers by instilling confidence and trust in our company’s abilities. This involves being well-versed in our certifications and insurance partnerships.
• Prioritize jobs based on type of repair and expedite express repairs for cycle time efficiency.
• Inspect, analyze, and evaluate damaged vehicles to create accurate repair estimates.
• Ability to properly identify prior damage through check-in photos and pre-scanning the vehicle.
• Ensure maximum profitability by proper application of labor resources, sales mix, and ensuring repair vs replace.
• Inform customer about the repair process, insurance claim and payment procedures and expected delivery date of repair.
• Function as a primary point of contact for customers, keeping them informed throughout the repair process; ensuring notes in the file are accurate and complete.
• Write a comprehensive auto body collision repair plan after disassembling the vehicle.
• Ensure repairs adhere to OE standards, DRP part choices, refinish guidelines and ADAS requirements for calibrations and scanning.
• Verify quality is checked at each stage of the vehicle repair process.
• Source, order & receive parts according to insurer and company guidelines.
• Ensure accurate final bill and estimate accuracy; sublet posted, all supplements are noted including customer authorizations and parts listed correctly per DRP guidelines.
• Deliver the vehicle to the customer going over the repair, the paperwork and ensuring all final payments are collected.
• Ensure all documentation is scanned into the CCC one file: check-in sheet, estimate, adjusted sheets, invoices, payments, and final bills.
• Maintain an accurate CCC Calendar and review inbox items and DRP portals daily.
• Cultivate strong relationships with DRP, Fleet and Dealer partners, meeting performance metrics and standards.

Key Performance Metrics:

• Achieve monthly and annual sales goals as specified by the shop manager.
• Ensure profitability with Gross Profit of 45% or higher.
• Maintain and Ensure Carrier Performance, including State Farm RPM at 700 or higher.
• Customer Service Index Score 90+ for keeping the customer informed, on time deliveries, return rate and Net Promoter Score. Surveys should be a minimum of 40% taken monthly.
• Cycle Time efficiency should be less than the state average.
• Maintain $0 accounts receivable over 31 days and clean files that are ready to close at delivery.

Skills/Qualifications:

• I-CAR certification is preferred. I-CAR Pro-Level 1 certification is mandatory within 90 days of employment.
• A minimum of 3 years of experience in DRP writing is essential.
• Strong relationships with insurance providers are crucial to the success of this position.
• Knowledge of metal/refinish replacement and repair techniques.
• Proficient with both Mitchell and CCC estimating systems, ERAC and DRP management systems.
• Demonstrates excellent verbal and written communication abilities.
• Interacts effectively with co-workers, customers, and insurance representatives.
• Applies organizational skills to maintain consistency, and efficiency in repair planning process.
• Adheres to the company’s non-disclosure and confidentiality policies concerning customer information.

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