Job Description

for essential or functional purposes, such as to enable certain features of our Digital Services (for example, to allow a customer to maintain a basket when they are shopping at an online store);

for analytics purposes, such as to analyze the traffic to and on our Digital Services (for example, we can count how many people have looked at a specific page, or see how visitors move around the website when they use it, what website they visited prior to visiting our website, and use this information to understand user behaviors and improve the design and functionality of the website); and

for retargeting or similar advertising or commercial purposes, such as:

The use of these technologies by third parties may be subject to their own privacy policies and is not covered by this Policy, except as required by law. We may also use your Identity Data, Device/Network Data, Inference Data and Contact Data collected in this context for Commercial Purposes.

REPORTS TO: Director of Sales & Event Services

POSITION SUMMARY

Under general supervision, coordinates and provides professional client services support in the planning, organization, and supervision of events within the Hampton Roads Convention Center. Acts as a liaison between the facility and clients, ensuring all client requirements and facility policies are adhered to.

MAJOR RESPONSIBILITIES

1. Conducts pre-event meetings with clients and vendors. Advises clients of set-up options, services, and additional expenses relating to their event.
2. Coordinates and provides clear, concise, and timely communication of event requirements to HRCC staff by preparing detailed work orders, floor plans, event staffing requirements, schedules and general instructions using industry specific software.
3. Maintains accurate and up-to-date information on each event, keeping the Senior Event Manager and the HRCC staff current on additions or changes.
4. Prepares event cost estimates and monitors final billing.
5. Monitors in-house set-up, acting as a liaison between clients and HRCC staff in order to ensure successful events. Ensures the facilities equipment, physical set-up and labor provided meet the requirements of contractual agreements within the constraints of safety, health and fire code standards.
6. Coordinates activities with the various service contractors for assigned events.
7. Attends appropriate planning, organization and other event and facility related meetings.
8. Oversees events, maintaining close contact with clients, responding to and following up on client requests, concerns and problems.
9. Responds to common inquiries or complaints from customers on-site.
10. Rotates with other facility personnel to function as Manager on Duty.
11. Works independently, exercising judgment and initiative, while remaining flexible to adjust to situations as they occur.
12. Creates and distributes post event synopses to appropriate HRCC staff.
13. Maintains effective working relationships with employees, clients, exhibitors, customers and other encountered in the course of employment.
14. Works extended and/or irregular hours including nights, weekends and holidays as determined by event needs.

KNOWLEDGE, SKILLS & ABILITIES

• A Bachelors Degree from an accredited four (4) year college or university.
• One (1) to two (2) years related experience and/or training.
• Or equivalent combination of education and experience.
• Working knowledge of the principles of facility management, services and equipment for a similar facility.
• Excellent organizational, planning and interpersonal skills.
• Good written and verbal skills.
• Ability to prioritize multiple projects.
• Demonstrate problem-solving and communication skills.
• Supervisory experience preferred.
• Professional presentation, appearance and work ethic.
• Ability to work under limited supervision and to interact with all levels of staff including management.
• Ability to work long and irregular hours that may vary due to functions and may include day, evening, weekends and holidays.

This description portrays in general terms the type and levels of work performed and is not intended to be all-inclusive or to represent specific duties of any one incumbent. The knowledge, skills, and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

About Us

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.

Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

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