Job Description

SUMMARY:

The Field Training Officer (FTO) serves as the principal training resource for a datacenter campus or metro location. In addition to providing training, job functions may include problem resolution, service enhancement, and process improvement as it pertains to safety and training. The field training officer reports directly to the campus security manager, and will work closely with other site, regional, and headquarter leadership. This position will have no direct reports but will work closely with campus leadership to assess employee, site, and campus needs.

ESSENTIAL FUNCTIONS:

1. Serves as primary point of contact for onboarding and sustainment training.

2. Trains and certifies new security personnel and maintains required training documentation, asking for assistance from Administrative Officers (AOs) as needed.

3. Spends a portion of the day in the field conducting in person training with security personnel.

4. Responsible for tracking training completion.

5. Prioritizes safety awareness among the campus team and champions safety initiatives developed at the global and regional program level.

6. Coordinates with local leadership and headquarters training team to develop site plans, roll out training, etc.

7. Ensures all site personnel adhere to policies and standard operating procedures.

8. Recommends onboarding and training scheduled in accordance with training needs for security staff to the site and campus security managers.

9. Assists with audit compliance as it relates to training.

10. Conducts recurring audits and prepares and submits critical and confidential information to campus leadership.

11. Maintains required training and safety documentation, ensuring accuracy in accordance with established policies and procedures.

12. Provides feedback on competence, compliance, and morale to campus site leadership.

13. Performs additional tasks assigned by management.

14. Identifies security shortfalls and offers suggestions from improving the security program.

15. Evaluates and escalates potential safety issues within the facility.

16. Required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Notify supervisor upon becoming aware of unsafe working conditions.

17. Identifies security shortfalls and offers suggestions from improving the security program.

• The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
• All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
• Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties, or tasks not specifically listed herein.
• In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
• All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

MINIMUM HIRING STANDARDS:

Additional qualifications may be specified and receive preference, depending upon the nature of the position.

• Must be at least 18 years of age.
• Must have a reliable means of communication, such as cell phone.
• Must have a reliable means of transportation (public or private).
• Must have the legal right to work in the United States.
• Must have the ability to speak, read, and write English proficiently.
• Must have a high school diploma, secondary education equivalent, or GED.
• Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.

EDUCATION/EXPERIENCE:

Associate degree and 4 or more years of experience in the security industry and/or business management, 2 years of training experience or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Experience in data centers and training development preferred.

SPECIAL REQUIREMENTS:

Able to work a flexible schedule, including evening, weekend, and holiday hours. Able to travel as required, up to 60% of the time, occasionally with limited notice.

COMPETENCIES:

• Highly motivated, energetic, self-directed individual with analytical and problem-solving skills.
• Ability to communicate clearly and concisely, sharing technical concepts to a varied audience.
• High attention to detail.
• Confident in delivering classroom and field training in an engaging and professional manner.
• Ability to communicate effectively at all levels and across diverse cultures.
• Capable of learning a variety of security and safety devices and controls
• Ability to track and maintain schedule assignments.
• Ability to maintain professional composure when dealing with unusual circumstances.
• Strong oral and written communication skills. Must be able to read, write, and understand English.
• Strong customer service and service delivery orientation.
• Ability to be an effective leader and member of a project team.
• Ability to take initiative and achieve results.
• Ability to adapt to changes in the external environment and organization.

WORKING CONDITIONS AND PHYSICAL/MENTAL DEMANDS:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include:

• Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations.
• May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
• May be required to work overtime without advance notice.
• Keyboard, basic computer usage and operating controls, which may include long periods of data entry.
• Frequent sitting, standing, and walking, which may be required for long periods of time or up to 12 miles of distance. It may involve climbing stairs and walking up inclines and on uneven terrain.
• Walking, reaching with hands and arms, stooping, kneeling, crouching, and crawling.
• Ability to carry up to 2.5-pound device during the entire shift.
• Depending on assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others.
• Required ability to manage multiple tasks concurrently.
• Handling and being exposed to sensitive and confidential information.
• Regular talking and hearing.
• May be required to use vehicle in the performance of duties.
• On occasion may be required to perform stressful and physical activity.
• Frequent lifting and/or moving up to 10 pounds and occasionally lifting and/or moving up to 25 pounds.
• Close vision, distance vision, and ability to adjust focus.

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