Job Description

Overview

Ops Manager manages the operations and personnel for locations with approximately 450 truck units. The Ops Manager must be able to accomplish results through direct involvement and limited delegation of work and responsibilities, ensuring business objectives and labor requirements are met. The Ops Manager is responsible for ensuring customer needs are met while balancing financial, operating, quality, safety and asset targets against business metrics. The position oversees location performance against metrics to meet or exceed objectives and ensures compliance with key company processes, Standard Operating Procedures and Standard Repair Practices. All Ryder Maintenance Operations policies and procedures must be adhered to.

This role may be developmental to prepare incumbents for the Senior Operations Manager role, based on performance. Ryder offers a competitive salary, yearly bonus, full benefits package, 401k employer match, and a discount on shares.

Salary and Benefits

Salary - Bonus

Salary is determined based on internal equity, ranges, market data, applicants skills, prior relevant experience, certain degrees or certifications, etc.

Benefits : Ryder offers comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, disability insurance, paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) plan.

Essential Functions

• Operations Management: Oversee work analysis, vehicle planning and scheduling, assign work to technicians, track productivity, lead shift and shop meetings, and approve RO. Involved in strategic Labor Planning by evaluating incoming work, allocating resources, balancing shifts, establishing operating hours, and level loading workload to maximize efficiency. Optimize labor mix of straight time, OT, and Outside Repair. Align shift patterns with qualified tech hours and equipment availability. Oversee the Workflow Management process.
• Labor Management: Provide leadership and development to the branch management team (Operations Manager, Operations Supervisors, Technicians In Charge, Customer Service Coordinators). Manage performance, develop and execute the Technical Training Plan, prioritize TOPS based on breakdown and cost trends. Evaluate staffing needs; manage Recruiting, Hiring, On-boarding, Payroll, and Succession Planning.
• Customer Management: Manage customer relationships, issue resolution, satisfaction, uptime, and retention. Optimize vehicle maintenance cycle time and ensure Delivered in Time Promised targets. Execute the Customer Communication Protocol. Partner with Sales to scope new opportunities and grow existing accounts; collaborate to develop the service requirements in the Customer Care Plan; conduct customer visits and annual reviews as required by the plan.
• Financial Management: Lead budgetary forecasting and cost control for maintenance operations and location P&L. Drive Maintenance Initiatives to meet financial targets. Work with vendor sourcing to identify vendors; ensure invoice accuracy and quality of outsourced work. Manage payroll, PO approvals, and invoice reconciliation; reconcile fuel. Execute customer bill-back processes and warranty recovery. Ensure data integrity in the Shop Management Online system.
• Asset Management: Direct management to maintain appearance and 6S standards; oversee tooling, equipment, and vehicle specifications; manage vehicle in-service/out-service processes; participate in asset management reviews; ensure vehicle specifications in SAM; oversee parts inventory policies.
• Quality Management: Plan for quality, inspect PM & repairs, review in-process work, maintain visibility of shop floor, lead root-cause analysis, implement corrective actions, and drive continuous improvement. Ensure safe workplace practices and compliance with safety and environmental regulations; ensure repair quality and proper documentation.

Additional Responsibilities

• Performs other duties as assigned.

Skills and Abilities

• Strong sense of personal accountability and a track record of achieving results
• Strong verbal and written communication skills
• Ability to work with reporting systems to pull data for analysis (preferred)
• Commitment to safe work environment, quality execution and customer service
• Ability to build strong customer relationships and demonstrate customer service focus
• Problem solving skills; capable of leading and developing a self-directed workforce
• Ability to create and maintain professional relationships at all levels
• Ability to work independently and as part of a team; flexible and fast-paced
• Excellent time management and multi-tasking abilities
• Detail oriented with follow-up practices
• Experience with strategic labor, financial, operating, quality, safety, and asset processes and related metrics
• Maintenance and technical experience in a shop environment preferred
• Experience with Microsoft Word and Excel (intermediate preferred)
• Experience with Fleet Management Software preferred

Qualifications

• H.S. diploma/GED required
• Associates degree preferred
• Four (4) years or more experience in an operations environment or demonstrated success in a Ryder role. required
• Three (3) years or more supervisory experience. required
• Exposure to strategic labor, financial, operating, quality, safety and asset processes and related metrics. required

Travel: 1-10%

Safety Sensitive

Non-Regulated Tech

DOT Regulated: No

Job Category: Maintenance

Compensation Information :

The compensation offered to a candidate may be influenced by factors including relevant experience, education, work location, market data, internal equity and ranges. The position may also be eligible for an annual bonus, commission, and/or long-term incentives depending on level/type. Pay ranges: $78K - $80K.

Benefits Information: Ryder offers comprehensive health and welfare benefits and a 401(k) plan for all full-time positions.

Ryder is an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or other protected status.

Some positions require additional screening including employment/education verification, motor vehicle records check, road test, and/or customer-required background checks.

Security Notice for Applicants: Ryder will only communicate from an @ryder.com email address and will never conduct an interview online via chat, messaging app, or online questionnaire. Do not provide banking information outside of the formal application process at For questions, contact careers@ryder.com or 800-793-3754.

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