Job Description
POSITION SUMMARY:
Hotel Front Desk Agent's responsibilities include registering guests, managing reservations, providing information about rooms/rates/amenities, and assisting guests’ requests. Ultimately, the Hotel Front Desk Agent is here to help create a pleasant and memorable stay for the hotel guests.
HOTEL FRONT DESK AGENT’S DUTIES AND RESPONSIBILITIES:
Warmly welcome and greet all hotel guests
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests and collect necessary information (e.g. contact details and exact dates of their stay)
Provide information about the hotel, available rooms, rates, and amenities
Respond to clients’ complaints in a timely and professional manner
Coordinate with housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
REQUIREMENTS:
Customer service attitude and passion
Excellent communication and organizational skills
Work experience as a Hotel Front Desk Agent, Receptionist, or in the Hospitality Industry
Benefits:
Employee discount
Flexible schedule
Schedule:
8 hour shift
Day shift
Holidays
Monday to Friday
Night shift
On call
Weekends as needed Local Hotel
Job Tags
Work experience placement, Local area, Flexible hours, Shift work, Weekend work, Day shift, Monday to Friday,
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