FT Front Desk Agent - Hilton Tucson El Conquistador Job at Hilton, Tucson, AZ

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  • Hilton
  • Tucson, AZ

Job Description

Job Description

Job Description



Scope:
Ensure exceptional guest satisfaction and optimize hotel revenue through efficient and courteous check-in/check-out processes and attentive coordination of guest services.

Primary Responsibilities:

  • Guest Registration & Check-Out:
    Promptly and courteously check guests in and out of the hotel using up-selling techniques to maximize room revenue. Prepare for group arrivals, departures, and VIP check-ins. Maintain awareness of all hotel events and functions during your shift.

  • Customer Service & Support:
    Respond to guest requests and inquiries in a timely, friendly manner. Promote hotel amenities, services, and facilities, and provide helpful information about local attractions and directions to enhance the guest experience.

  • Problem Resolution:
    Address and resolve minor guest issues independently to ensure satisfaction. Promptly escalate significant concerns, complaints, or disturbances to the supervisor.

  • Reservations & Coordination:
    Assist guests with reservations or coordinate with the central reservation system as needed.

  • Cash Handling & Reporting:
    Accurately handle guest payments and departmental accounting, including receipts, guest accounts, and credit transactions. Post all charges, complete daily cashier reports, prepare bank deposits, and reconcile cash drawers.

  • Security & Safety:
    Issue, control, and manage guest safe-deposit boxes in accordance with security procedures.

  • Night Audit Coverage:
    Be cross-trained to perform Night Audit duties, including balancing daily financial transactions and preparing audit reports.

  • Telephone & Communication Duties:
    Handle all incoming calls efficiently and professionally. Dispatch shuttle services and internal staff as necessary. Maintain a guest call log, respond to requests or complaints promptly, and ensure thorough follow-up.

  • Professional Presentation:
    Maintain a polished and professional appearance in accordance with company dress code and grooming standards.

  • Policy Adherence:
    Follow all hotel and company policies, procedures, and service standards consistently.

Job Tags

Local area, Shift work,

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