Job Description

This range is provided by Randstad Digital Americas. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

Base pay range

$28.00/hr - $30.00/hr

Job Summary

Our West Michigan Client has a contract opportunity for a Help Desk Analyst. This is an entry-level role ideal for a recent college graduate who has done some internships. The role is onsite in Grand Rapids and has potential to convert to full-time.

Location: Grand Rapids, Michigan

Job type: Contract

Salary: $28 - 30 per hour

Work hours: 9am to 5pm

Education: Bachelors

Responsibilities

• Deploy, update, inventory, and maintain computers and mobile devices using Microsoft Intune.
• Add, change, update, and delete software and their associated deployment packages within Intune.
• Serve as the first point of contact for IT support requests, resolving Tier 1 issues and escalating complex problems as needed.
• Facilitate end-user onboarding and training to ensure smooth adoption of IT systems and tools.
• Support computers and mobile devices, such as smartphones and tablets.
• Purchase, install, modify, and make minor repairs to hardware and software.
• Provide technical assistance and training for general computer use.
• Administer and maintain peripherals such as printers and scanners.
• Support videoconferencing and presentation systems.
• Support various software packages used by employees.
• Maintain computer hardware replacement schedule and order and deploy equipment as needed.
• Organization and maintained inventory of devices and technology accessories in tech storage room.
• Research, test, propose and demo (as appropriate) computers and related technologies.
• Work with outside vendors to coordinate purchasing, support, installation and repair of technology-related products and services.
• Support physical desktop phones and the general administration of phone accounts.
• Participate in project meetings to discuss planning for infrastructure projects.
• Provide custom training and training documentation as needed or requested.
• Develop and maintain procedures and documentation.
• Participating in project and support activities as assigned.

Qualifications

• Windows 11 administration and support
• Microsoft Office Suite
• Remote desktop technologies
• Advanced Microsoft Outlook administration and support
• Zoom and/or Microsoft Teams video conferencing.
• Apple iPhone and iPad support
• Microsoft Copilot
• User and device administration within Microsoft Entra
• Cellular technology/cellular networks, including voice, data, and mobile wireless devices.
• Network and Internet communications.
• VoIP telephone systems
• Microsoft Intune experience is a plus.
• Conditional Access Policies experience is a plus.
• PowerShell experience is a plus.

Skills

• Microsoft Windows
• VoIP
• Microsoft Outlook
• Cellular Networks
• Internet Communications
• Microsoft Office
• Telephone Skills
• Windows PowerShell
• Remote Desktop Services
• Administrative Operations
• Microsoft InTune
• Microsoft Teams

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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