Help Desk Associate Job at Insight Global, Enfield, CT

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  • Insight Global
  • Enfield, CT

Job Description

Job Description

Job Description

Help Desk Associate

6 mo. contract-to-permanent

Required Skills & Experience

1-2 years of experience in IT customer support or customer service

Strong understanding of computer systems, mobile devices and networking fundamentals/basics

Ability to diagnose and resolve basic technical issues efficiently

Nice to Have Skills & Experience

Previous internship/professional experience

Job Description

A state and local entity is looking for an entry level Help Desk Associate to sit onsite in Enfield, full-time. This person is going to be working on tickets, troubleshooting and helping with username and password resets throughout the organization. This person should have good customer service experience, be able to speak clearly and the ability to respond quickly to inquiries over the phone, email, or ticketing system.

Job Tags

Permanent employment, Full time, Contract work, Internship, Local area,

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