Help Desk Technician
ABOUT THE COMPANY & HELP DESK TECHNICIAN:
Organization prides itself on providing outstanding customer service to their internal employees.
Every employee goes above and beyond to be helpful and assist the team where needed.
Excellent leadership team with an open door policy.
Laid back casual environment.
Fantastic work space and facility.
RESPONSIBILITIES OF THE HELP DESK TECHNICIAN:
As part of a desktop support team, collaborate to provide tier 1 support to all end-points, including employees, labs and classroom support for Mac and PC computers, and tablets.
In coordination with the IT Service Desk, provide support for other common workplace technologies, such as desk phones, soft-phones, headsets, printers and multi-function devices.
Collaborate with other desktop support staff for effective knowledge transfer and workload balancing across platforms.
Provide exceptional customer service as part of the Client Experience team.
EXPERIENCE PREFERRED FOR THE HELP DESK TECHNICIAN:
Minimum 1 year of experience as a desktop support specialist or equivalent.
Exhibit excellent interpersonal, verbal, and written communication skills.
Strong knowledge of Windows and/or Mac OS (Windows preferred).
Excellent problem solving and troubleshooting skills.
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