Job Description

The Housing Manager position is responsible for managing the operations, leasing activity, renewals, collections, financial reporting, supplies, and communications of the assigned senior living community, while maintaining a high level of customer service with all residents and potential customers. Essential functions include advising and making recommendations regarding housing facility goals, objectives, programs, procedures, and policies; reviewing and implementing HUD Handbook and Manager’s Administrative Procedures; leasing apartments; completing certifications and recertifications for residents; maintaining waiting lists; collecting and reconciling rent; managing monthly accounting processes; issuing legal notices and evictions; developing and managing budgets; preparing and submitting HUD claims and reports; coordinating with vendors and contractors; maintaining office organization and supplies; assisting staff with administrative duties; attending meetings and committees; overseeing recruiting and management of property staff; supervising employees; managing payroll and time-off records; upholding compliance with Corporate Compliance, HIPPA, Fair Housing laws, and Affirmative Fair Housing Marketing Plan; maintaining occupancy rates; marketing vacancies; performing community outreach; maintaining professional relationships with residents and families; implementing resident satisfaction programs; coordinating activities; maintaining property assets; supervising maintenance and janitorial staff; managing service requests and repairs; purchasing materials; negotiating maintenance contracts; inspecting property; developing emergency procedures; maintaining emergency contacts and communication; and performing other duties as assigned. The role requires strong management, coaching, interpersonal, communication, organizational, analytical, problem-solving, and decision-making skills. Education required is a High School Graduate or GED with two years of business office experience. Computer proficiency including HUD and accounting software is required. Certified Occupancy Specialist certification is a plus. A valid driver’s license is required. Prior experience with subsidies, HUD policies, Section 8, Section 236, EIV, and/or tax credits is highly desired. Strong interpersonal skills, patience, and ability to communicate in English are necessary. The position requires adherence to the United Church Homes Employee Handbook and equal opportunity employment practices.

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