Incident Analyst Job at Motion Recruitment, Des Plaines, IL

TWo1ejFkVjlPNXFGek9MWlRnNkN1bjRFK0E9PQ==
  • Motion Recruitment
  • Des Plaines, IL

Job Description

Our client, an American food and beverage distributor, is looking for someone to join their team as an Incident Analyst in Rosemont, Illinois.

*This is a 6 month W2 contract*

In this role, you will effectively manage the lifecycle of major incidents to the point of root cause, provide metrics on incidents and problems, and work to identify improvements that will ensure the stability of the clients environment, preventing incidents from reoccurring.

What You Will Be Doing

  • Participate in a 24/7 on-call rotation to manage major incidents
  • Ensure timely communications and updates are provided to key stakeholders for major incidents
  • Drives root cause analysis activities by conducting meetings to review major and repeatable incidents, identify areas of improvement, assign corrective actions, and monitor corrective actions to completion
  • Work with internal and external support teams to ensure that the requirements are being met in incident and problem management meetings

Required Skills & Experience

  • Bachelor's degree
  • ITIL 4 certified or demonstrate knowledge of ITIL best practice
  • 3+ years Incident Management Experience
  • Experience in Global/Enterprise Support, Business Processes and / or Change Management

Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.

Job Tags

Full time, Contract work, Part time,

Similar Jobs

Volt

Warehouse Associate Job at Volt

 ...Description Job Description Apply for tomorrows opportunity today, with Volt Volt is immediately hiring for Warehouse Associate in Manassas, VA . As a Warehouse Associate you will: Checking in and receiving material, putting away material... 

Cogdel School Chengdu

English Teacher / Homeroom Teacher Wanted in Chengdu Job at Cogdel School Chengdu

 ...education for more than 20 yearsCooperate with 14 famous middle school international departments and 50 universities in ChinaCreate...  ...dates back more 1,300 yearsAP & A-level & IGCSEInternational boarding school More than thousands graduates abroadWhat You Can Get:... 

The Goldman Sachs Group

Global Banking & Markets, Strategy Investments & Partnerships, US FICC Lead, Vice President - D[...] Job at The Goldman Sachs Group

 ...digital priorities.GBM Strategy, Investments & Partnerships - US FICC LeadWho we are looking for:We are looking for a Dallas...  ...markets, preferably with experience in sales, trading, or investment bankingTrack record of both thinking strategically, managing multiple... 

Maid Brigade of Orlando

House Cleaner / Limpiadora de Casas Job at Maid Brigade of Orlando

 ...=========[SPANISH] Ven a trabajar a Maid Brigade, donde tu trabajo hace la diferencia! Somos una empresa local con una gran reputacin...  ...relevante! Podemos ensearle las valiosas habilidades en limpieza profesional y servicio al cliente necesarias para tener xito en... 

Palisades Tahoe

Terrain Park Groomer - All Levels Job at Palisades Tahoe

 ...While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and ski. Must be capable of sitting for long periods of time, up to 90% or more of a normal 8-hour work shift. Must be capable of occasionally balancing, climbing, reaching...