Job Description

Job Description

Job Description

Join the team at James River Equipment in Charlotte

Since 1977, James River Equipment has been providing outstanding John Deere products and services to farmers, businesses, homeowners, and our communities. Each one of our nearly 50 authorized John Deere dealerships provides a workplace where employees are family and customers return because of the skill, service and trust our employees provide. As we grow, we value people ready to grow a career that makes an impact far beyond just our daily workplace.

This is a great opportunity to start your IT career with an established company! This position will provide technical support as a Level 1 team member for the Rivers IT Helpdesk, supporting the entire organization.

Shift expectations: 8a-5pm | Monday-Friday

Saturday on call schedule (8am-2pm, once every 6 weeks)

As an IT Help Desk Analyst, your responsibilities will include:

• Provide general hardware repairs (laptops, desktops, and peripherals)
• Provide Level 1 IT support to the dealership’s end-users
• Accurately track IT inventory
• Ensure proper recording, documentation, and closure of issues within ticketing system
• Facilitate the growth and development of special projects as assigned
• Build/image end user systems
• Perform system testing and updates on a regular basis
• Stay current with industry knowledge and products

Current qualifications include:

• 2 year degree required, 4 year degree or equivalent experience preferred
• 1+ years of experience and training in a Helpdesk environment is preferred
• Professional and positive demeanor
• Strong customer service orientation
• Strong verbal/written communication skills
• Support experience with strong problem solving
• Understanding of ITIL
• Able to multi-task
• Ability to travel 10-15% of the time as requested

Company Description

Since 1977, James River Equipment has been providing outstanding John Deere products and services to farmers, businesses, homeowners, and our communities. Each one of our nearly 50 authorized John Deere dealerships provides a workplace where employees are family and customers return because of the skill, service and trust our employees provide. As we grow, we value people ready to grow a career that makes an impact far beyond just our daily workplace.

Company Description

Since 1977, James River Equipment has been providing outstanding John Deere products and services to farmers, businesses, homeowners, and our communities. Each one of our nearly 50 authorized John Deere dealerships provides a workplace where employees are family and customers return because of the skill, service and trust our employees provide. As we grow, we value people ready to grow a career that makes an impact far beyond just our daily workplace.

Job Tags

Shift work, Saturday, Monday to Friday,

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