Job Description

Job Description

Job Description

This is a full-time position that is Onsite – San Marcos, CA

ABOUT AVOYA

At Avoya Travel, we’re reimagining the way people plan and book vacations. Through our patented platform and business model, we connect travelers with travel experts to bring vacation dreams to life. With specialized brand and destination knowledge paired with exclusive deals and high-tech, high-touch customer service, Avoya is one of the largest and fastest growing travel companies in North America. Our number one goal is to enrich our lives through unique travel experiences.

Our team members are united in their enthusiasm for enriching the lives of others, passion for travel and exploration in their own lives, and commitment to achieve remarkable results. Avoya offers employees a comprehensive pay and benefits package, frequent learning and development events, flexible hybrid and remote work opportunities, generous travel incentives, and a work hard, play hard culture. With wellness and work/life balance at the forefront, Avoya Travel will empower you to flourish in the ultra-rewarding travel industry and most importantly HAVE FUN while doing it.

Avoya is seeking new talent to join our amazing team and seeks qualified candidates that thrive in innovative, collaborative environments.

ABOUT THE OPPORTUNITY

Avoya Travel is hiring a full-time IT Support Technician.

We are seeking a skilled and customer-focused IT Support Technician to join our team. In this role, you will administer and support new and existing corporate information system assets. Support will be provided via desk-side, phone, and/or remote connectivity. This includes troubleshooting, diagnosing, and resolving hardware, software and local area network issues while adhering to internal escalation and standard operating procedures.

ESSENTIAL DUTIES AND RESPONSIBILITES

• Provide day-to-day technical support for employees’ hardware and software needs.
• Troubleshoot diagnoses and promptly resolve issues on desktop and peripheral information systems.
• End-user account management for local and network user profiles.
• Creates and maintains new and existing Inventory lists for corporate information system needs.
• Communicates technical information to both technical and nontechnical personnel.
• Tests and recommend hardware and software solutions, including new acquisitions and upgrades.
• Participates in a vast variety of information systems and infrastructure support projects.
• Perform problem resolution and escalation practices.
• Consult with senior peers on various projects.
• Assist with other tasks and/or special projects as required.

REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES

• Experienced providing end-user Desktop/Local Area Network support.
• Experience working in customer service role.
• Must possess knowledge of desktop operating systems; Windows 11.
• Provide remote and on-site end-user support for MS Office 365, Anti-Virus, Active Directory, and various 3rd party applications.
• Must possess the ability to analyze data to offer recommendations and provide permanent issue resolution.
• Ability to verbalize or express complex technical concepts effectively in writing and overall excellent communication and customer service skills.
• Ability to work well with people from different disciplines with varying degrees of technical experience.
• Able to work independently and as a team member.
• Employees who work from home ( part-time, full-time, or on occasion) must be able to meet performance standards and department requirements in a productive and professional environment.

1. This includes the ability to work with little or no distraction(s), consistent internet connectivity, regular and ongoing communication with supervisors(s), reliable childcare and/or eldercare (if applicable), and depending on the role, the ability to discuss and protect all confidential information (company or people related).

• Presents a professional and tidy appearance (virtually or in person) while conducting educational sessions, calls, and/or meetings (when cameras are on).

EXPERIENCE AND/OR EDUCATION

• 1+ years or more of working experience in a similar role.
• High School Diploma.

PHYSICAL REQUIREMENTS

• This is primarily a stationary position with prolonged periods of sitting and working from a computer (ability to type, read, review, write, etc.) for a full workday.
• Must be able to lift, bend, pull, and carry up to 25 pounds as needed, and perform physical tasks such as standing for extended periods and moving equipment or supplies
• Professional appearance when attending events or facilitating sessions virtually or in-person.
• May need to occasionally travel to home office or other locations for events as needed.
• Ability to speak English clearly, in a friendly manner, and at an appropriate tone and volume over the company’s provided phone system, Microsoft Teams, or in person.

OTHER

• Due to the cyclical nature of the travel industry, employees may be required to work varying schedules to reflect the business needs of the business.
• Upon employment, all employees are required to fully comply with Company rules and regulations for the safe and efficient operation of the business. Employees who violate Company rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Avoya Travel offers competitive pay, flexible work schedules (we offer in-office, hybrid, and remote roles), affordable health benefits (medical, dental, vision) and a wide variety of ancillary benefits (pet insurance, life insurance, LTD, accident, and legal coverages, etc.) that full-time employees can begin using the 1st of the month after date of hire (no-30 day wait)! We also offer a 401(k)-retirement plan with employer match and employee discounts on travel.

For those hired to work in an in-office or hybrid role, you’ll enjoy our beautiful San Marcos “Innovation Center”, a work environment that offers a casual dress code, stand-up desks, complimentary snacks and beverages, employee arcade, and a wellness- relaxation room.

Our company values diversity in its workforce and is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.

We use E-Verify, conduct professional references, and conduct criminal background checks and require an Arbitration Agreements as a condition of employment.

Job Tags

Permanent employment, Full time, Part time, Work experience placement, Casual work, Local area, Remote job, Home office, Flexible hours,

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