We are seeking an IT professional who provides remote technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or ticket system. It is the responsibility of the help desk tech to answer the phone on shift and introduce yourself and ask for the end users’ information. The Help desk technician will then create the ticket and begin troubleshooting and resolving the issue reported. The other responsibility of the help desk technician is to watch the service board for any newly submitted tickets and respond to those tickets accordingly. All work should be documented in our ticket system so when shifts are switched, we can make smooth handoffs to other members of the team.
**** This is a fully remote position****
**** Candidate must be able to work 2 nd and 3 rd Shift (5PM-1AM CST/1AM-8:30AM CST) independently ******
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