JOB SUMMARY:
The Pharmacy Manager is responsible for planning, directing, and coordinating the overall operations of long-term care pharmacy as the Pharmacist-in-Charge. This position will ensure compliance with all applicable laws and regulations, of compounding and dispensing of prescribed medications, and provide functional supervision to professional and support staff.
ESSENTIAL JOB DUTIES:
To perform this job, an individual must accomplish each essential function satisfactorily, with or without a reasonable accommodation.
• Manage the day-to-day activities of pharmacy dispensing and input departments including all pharmacists, pharmacy technicians, and pharmacy intern students
• Responsible for strategic planning, design, operation, and improvement of pharmacy input and dispensing in conjunction with pharmacy operations
• Monitor and audit controlled substances from receipt to delivery to ensure no drug diversion on a routine basis
• Monitor and audit all dispensing and input activities on a routine basis
• Monitor pharmacy expenses to maintain budget requirements
• Ensure pharmacy dispensing is conducted under a safe and efficient workflow
• Ensure a high level of customer service is provided to all facilities serviced; work closely with care coordination team to further ensure superior service is delivered
• Responsible for strategies to ensure safe and effective patient care during drug dispensing and product storage
• Develop and maintain policies, procedures and processes that promote safe, efficient, and cost-effective medication use which comply with state, federal, and other regulatory agencies
• Recommend process and policy improvements to ensure quality of patient care and to increase revenue
• Compile weekly, monthly, quarterly reports; develop and maintain KPI’s including compliance metrics and root cause analysis
• Prepare and coordinate dispensing pharmacist and pharmacy technician schedules to ensure proper staffing coverage
• Serve as an active member of Pharmacy Compliance Committee and Pharmacy and Therapeutics Committee
• Analyze processes and collaborate with employees to develop and implement methods to improve internal and external quality; continually seek ways for improvement
• Determine the appropriate number, type, and qualifications of staff to meet patient care needs and satisfy regulatory requirements
• Evaluate and advise on the impacts of short- and long-range planning, introduction of new programs/strategies
• Routinely evaluate pharmacy staff
• Attend meetings and in-services as required
• Other duties as assigned
JOB REQUIREMENTS:
• Ensure all pharmacy staff are licensed, certified, and/or registered and have completed mandatory continuing education
• Plan and implement procedures according to policies, regulatory and legal requirements
• Maintain confidentiality of work-related information and materials in compliance with HIPAA regulations
• Adhere to the principles of the Employee Standards and Code of Conduct and report any violations
• Knowledgeable and compliant with current company policies and procedures and state and federal regulations
• Routinely and effectively communicate expectations with pharmacy staff
• Communicate information effectively to supervisor and others in a timely matter
• Maintain proficiency with computer systems
• Maintain an established work schedule
• Successful completion of required training
• Handle multiple priorities effectively
• Independent discretion/decision making
• Reliable transportation
Required knowledge/skills:
• Work requires knowledge of the pharmacy industry, Medicaid, CMS, and other state/federal regulations
• Effective interpersonal and communications skills including tact and diplomacy
• Effective organizational and planning skills with attention to detail and follow-through
• Establish and maintain effective working relationships
• Effectively demonstrate accuracy and thoroughness; continually strive to improve quality standards
Required Computer Software/Equipment used:
• Various operating systems
• Standard office equipment
• Microsoft Suite applications
o Strong emphasis on Microsoft Excel program
• Desktop, laptop and/or iPad
• Framework LTC Software System
• Framework ECM Software System
• TCGRX/Parata automatic dispensing machine
REQUIRED QUALIFICATIONS:
• Education:
o Graduate of a College of Pharmacy accredited by the American Council on Pharmaceutical Education with a Doctor of Pharmacy degree or equivalent
• Experience:
o Five (5) to ten (10) years of progressive management experience, preferably in a long-term care pharmacy
• License/Certification:
o Active Tennessee, Alabama, Mississippi Board of Pharmacy Pharmacist license
o Other pharmacist licenses as required
o Must complete continuing education as required by Tennessee Department of Health
SUPERVISORY RESPONSIBILITES:
• Accomplish department objectives by supervising staff; establish goals for performance; set deadlines in compliance with company's plans and vision
• Develop personal growth opportunities; provide constructive feedback and coaching
• Organize workflow; ensure employees understand their duties or delegated tasks
• Monitor employee productivity
• Maintain staff by recruiting, orienting, and training employees
• Occasionally needs manager’s direction due to extraordinary circumstances
WORKING CONDITIONS:
• Audio-Visual: Good
• Hearing: Good
• Ability to lift to 40 pounds
• Subject to standing, walking, sitting
• Work is typically performed in a standard office environment; well-lit; comfortable temperature-controlled
• Above-average conversational noise is frequent
• Position may require flexible hours, unscheduled overtime, or occasional week-end work
• Must be able to speak and write in English
• Travel may be required
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EQUAL OPPORTUNITY EMPLOYER
This Organization is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, handicap, disability, age, marital status, sexual orientation, national origin, veteran status, or any other characteristic(s) protected by federal, state, and local laws. This Organization will make reasonable accommodations for qualified individuals with disabilities should a request for an accommodation be made. A key part of this policy is to provide equal employment opportunity regarding all terms and conditions of employment and in all aspects of a person's relationship with the Organization including recruitment, hiring, promotions, upgrading positions, conditions of employment, compensation, training, benefits, transfers, discipline, and termination of employment.
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