Job Description

Claims Adjuster

DriveTime Family of Brands includes SilverRock, which provides quality warranty and ancillary products, and a customer-friendly claims process. SilverRock offers a variety of ancillary products and administrative services encompassing everything from GAP coverage to vehicle theft and GPS tracking to dealership fleet management. Our ancillary product expertise is proven with over 1 million service contracts, products, and warranties, and over $300 million in claims.

In short, as a Claims Adjuster, you will use your knowledge of vehicle systems and repairs to validate, approve, and authorize payment for repair recommendations on warranty claims. You'll work over the phone with service advisers and technicians to ensure correct repairs are performed to help get our customers back on the road, so automotive experience is a must!

We are looking for someone that is enthusiastic about their career and is passionate about meeting and exceeding their goals. The ability to talk and write with confidence, charisma, and competence to a wide variety of audiences is required. Thriving in and contributing to an environment that never stops is a must. You will be working in a high-functioning team environment. We work together and we win together. There will be multiple time-sensitive requirements and you will need the ability to meet deliverable due dates. Your goal is not only to find the problem but more importantly, find the solution. This is an environment where you will be faced with challenging calls on a daily basis. We want to make sure you have the ability to rise past them while maintaining an optimistic attitude.

High School diploma required; Associate or Bachelor's degree is preferred. 3+ years of experience with current automotive mechanical and diagnostics. Must be located in AZ, FL, GA, NC, TN, TX, UT, or NV.

Perks matter:

• Work From Home
• Medical, dental, and vision insurance
• 401(K), company paid life insurance policy, short and long-term disability coverage
• Growth opportunities
• Tuition reimbursement
• Wellness program
• Consistent work schedule
• Game room
• In-house gym
• Social events
• Company outings, personal rewards, amazing prizes
• Paid time off

DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We are committed to providing a professional, fun, and high-energy environment.

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

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