Job Description

Job Description

Job Description

JOB SUMMARY: The float MA will handle phone calls and voicemail from the patients who are seeking medical information and/or medical attention. The MA will address patient clinical questions, explaining/documenting laboratory results, calling in prescription refills, explaining procedures/treatments, initiating prior authorizations, and scheduling.

MINIMUM JOB REQUIREMENTS:

Education and Experience:

• High school Diploma
• Medical Assistant office experience
• EMR experience required.
• NextGen experience preferred

Essential Skills and Abilities:

• Ability to keep accurate records.
• Competent organizational skills.
• Ability to handle stressful situations.
• Ability to meet deadlines and multitask.
• Excellent oral/written communication skills.
• Excellent interpersonal skills.
• Dependable and capable of being on time. --this is huge!!
• Empathetic with patient’s needs and concerns.
• Positive and professional attitude.
• Must demonstrate the ability to communicate effectively with all members of the healthcare team, patients, and community representatives.

PRIMARY DUTIES:

• Answering phone calls and voicemails.
• Answering patient clinical questions.
• Review medical history and counsel patients regarding their clinical status and need for further evaluation or treatment.
• Evaluate a new complaint by phone and triage to emergent, urgent, or routine appointments.
• Locate laboratory results not yet in the patient’s medical records.
• Explaining/documenting laboratory results.
• Calling in prescription refills.
• Explaining procedures and treatments.
• Initiating prior authorizations.
• Schedules appointments and urgent visits as appropriate.
• Documenting all information into the computer system.
• Maintaining confidentiality of all patient information.
• Adheres to policies/safety practices.
• Performs other duties as assigned.

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