Job Description

Job Description

Optomi, in partnership with a leader in the non-profit industry, is seeking an experienced Senior Associate Network Operations candidate for their Arlington, VA location. Ther ight candidate will have mainframe experience (Preferably IBM z/OS), hands on IT operations / NOC experience, and Familiarity with Windows, Linux, and hybrid-cloud environments.

Responsibilities:

• Monitoring & ObservabilityAdminister and optimize PRTG and other monitoring tools for infrastructure and application observability.
• Create and maintain alerts, dashboards, and reports to proactively detect performance issues.
• Act as first responder for system and application incidents, performing initial troubleshooting and triage.
• Document incidents, root cause analysis, and resolution steps for knowledge sharing.
• Administer Control-M workload automation across mainframe and distributed platforms.
• Monitor IBM z/OS mainframe and distributed systems for performance and availability.
• Perform system health checks, capacity analysis, and apply patches.
• Assist with hardware/software maintenance and vendor coordination.

Qualifications

• Technical diploma/certificate or equivalent experience.
• 2+ years in IT operations or NOC environment.
• Hands-on experience with IBM mainframe (z/OS), Control-M, and PRTG.
• Familiarity with Windows, Linux, and hybrid cloud environments.
• Strong troubleshooting and analytical skills.
• Knowledge of application monitoring and observability principles.
• Excellent communication skills for incident updates and stakeholder engagement.
• Ability to work independently and in a team environment.

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