NOHO Studio Manager Job at WTHN, New York, NY

TUQ1eDF0OTNPcGFBdytYVFJBbUN0bklDL3c9PQ==
  • WTHN
  • New York, NY

Job Description

At WTHN, we believe acupuncture and Traditional Chinese Medicine should be accessible to all — unlocking transformative healing for the body, mind, and spirit. Our values guide how we show up every day, creating a consistent and exceptional experience for both our team and our clients as we grow.

We offer acupuncture, cupping and ear seeding services as well as a curated wellness boutique. Our studios are a beautiful healing oasis where our clients come to escape and heal. 

THE ROLE OVERVIEW

The WTHN Studio Manager role is designed for an experienced manager and enthusiastic people leader. This role will be responsible for overall performance of our Noho location excellence in operations, Best in Class hospitality, and revenue growth while cultivating a high-performing team, loyal community of members and collaborative culture. 

This role is expected to be fully present on the ground in the Studio working with all team members. The role may require working some non-traditional hours when needed by Studio teams as well as some nights, weekends, and holidays. This role will report directly to the Director of Field Operations.

THE RESPONSIBILITIES

  • Own store revenue, expense, and margin targets providing regular updates to leadership and building a holistic business plan including retail and treatments.
  • Own new studio opening and ramp up from the ground up, collaborating with marketing and through local networking, flyering, partnerships and in-studio event execution
  • Monitor, analyze, and take tangible action on KPIs to identify areas for improvement and develop action plans to drive operational efficiency, productivity, and meet + exceed financial goals.
  • Deliver exemplary client experience through demonstrating exceptional hospitality and cultivate a team of hospitality stars.
  • Oversee the performance and development of all employees, including daily and weekly accountability, performance evaluations, regular coaching, and training helping to support growth of top-talent. 
  • Foster a culture of excellence, teamwork, and continuous learning and improvement within the Studio team across clinical staff, facilities, and front of house.
  • Maintain strict HIPAA compliance throughout the studio and hold the team accountable to HIPAA standards and policy.
  • Own the staff schedule adhering to local laws and optimizing short- and long-term schedule execution.

THE QUALIFICATIONS

  • 3-5 years in a management position, ideally in a comparable personal care service business, including multi-role management with experience in business networking. 
  • Hands-on leader who thrives spending time on the floor while providing strategic, in-the-moment guidance.
  • Excellent interpersonal skills, thrives on making personal client connections and finding ways to lift up other people’s day and set the tone in a positive way in the studio
  • Strategic thinker with ability to connect the studio goals to daily actions
  • Obsessed with details and upholding operational policies and procedures to optimize performance and ensure consistent client experiences.
  • Able to prioritize tasks on a daily, weekly, monthly and quarterly basis while pivoting to the needs of the business.
  • Willing to work non-traditional hours when needed by Studio teams as well as some nights, weekends, and holidays
  • Passionate about health, wellness and helping others lead their healthiest lives through acupuncture and wellness products

The role may require working some non-traditional hours when needed by Studio teams as well as some nights, weekends, and holidays.

THE PERKS!! 

  • Medical, Dental, and Vision Insurance
  • HR Benefits
  • Healthcare Flexible Spending Account (FSA)
  • Paid Time Off
  • 401(K)
  • Pre-Tax Commuter Benefits
  • Complimentary staff acupuncture, cupping, ear seeding, body magnets and herbs
  • 35% off all retail products
  • 15% off services and products for limited family & friends

WTHN VALUES

💙Lead with empathy

Compassion at our core. 

📚Empower with education

Knowledge is power. Sharing is healing.

✨Details make the magic.

Small actions set us apart.

🌿(Healing) freedom within a framework

Structure sets the stage for healing.

🚀Feedback is fuel

We grow through honest reflection. 

🤝A collaborative community

Together we unlock our greatest potential.

Job Tags

Holiday work, Temporary work, Local area, Flexible hours, Night shift, Weekend work,

Similar Jobs

Critical Mass

Associate Creative Director Job at Critical Mass

 ...As an Associate Creative Director, you bring a creative voice with strategic thinking to projects. You have a diverse array of experiences to bring to the rollfrom conceptual development to client relations to the execution of creative deliverables. Creating and communicating... 

Wells Fargo

Lead specialty software engineer multiple Job at Wells Fargo

 ...At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding... 

Leidos

Senior Instructional Designer Job at Leidos

 ...Job Description Description The Instructional Systems Designer will be responsible for designing, developing, and supporting the execution...  ...-tiered curriculum that supports contractors - from entry-level professionals with one year of experience to senior experts... 

SYLVAN LEARNING - DURHAM, NC

Math Tutor! Job at SYLVAN LEARNING - DURHAM, NC

Sylvan Learning of Durham & Chapel Hill is looking for enthusiastic tutors to join our community of superstar educators who deliver in-person and online tutoring to Sylvan students. If you are motivated to make a difference by supporting the ever-growing need for educational... 

Sysco

Inventory Stocker / Cashier Job at Sysco

IMPORTANT - PLEASE COPY AND PASTE THE LINK BELOW. YOU MUST APPLY TO THIS LINK TO BE CONSIDERED. ---THANK YOU! JOB SUMMARY: This associate will receive and deposit incoming checks and scan Accounts Payable information into our Liberty System. Also is considered...