Job Description

Outreach Associate

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Company: Oak Street Health

Title: Outreach Associate

Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers that provides higher quality health and wellness care that improves outcomes, manages medical costs, and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and integrated care right in our patient's communities, we can keep our patients healthy and then reinvest cost savings in further care for those same communities and others. Since 2013, Oak Street Health has brought its singular approach to tens of thousands of people in Illinois, Indiana, Michigan, Pennsylvania, and Ohio. At 40 locations, and with an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oak Street values and are passionate about the mission to rebuild healthcare as it should be.

Role Description

The position of an Outreach Associate (OA) is an entry level sales position with the goal of adding new patients to an Oak Street Health center. As part of the Outreach team, the OA follows up on warm leads, attends events to meet prospective patients, and schedules those prospective patients for their initial welcome visit appointment with Oak Street Health.

Why this a great opportunity for you?

• You can start a new career with one of the fastest-growing companies in healthcare
• You will become an expert in the Healthcare domain
• Once tenured at Oak Street Health, your resume will boast expertise: Salesforce, Medicare, Health Insurance Plans, Insurance Eligibility, and Sales Closing techniques to name a few
• Your sales efforts are part of a rewarding mission to rebuild healthcare as it should be

Responsibilities

• Participate in a variety of outreach/marketing activities and events in the local community, including health fairs, presentations at senior buildings, activities at churches and food pantries, and any place where older adults may benefit from learning about Oak Street service offerings
• Canvassing, or going door to door, in the neighborhoods we are located in
• Coordinate all aspects of generating prospective patient leads, from gathering contact information to following up and inviting prospective patients to tour Oak Street community centers
• Follow up on warm leads generated from our Call Center
• Sign up eligible prospects to attend a welcome visit with our doctor and care team to experience the Oak Street Health care model
• Follow up on patients that may have missed their first appointment
• Other duties as assigned

What we're looking for

We are looking for talented and competitive Outreach Associates who want to start a career with a rapidly growing company. The successful candidate will play an important role in achieving our ambitious patient acquisition and revenue growth objectives.

• Above all we are looking for a person with a great attitude, ambition, and work ethic
• 1-3 years of experience working in a sales or community outreach position
• Someone who is driven by a performance-based compensation model where part of your total pay is determined upon meeting a quota and achieving goals
• Availability to work some weekends, as, due to the flexible hours and nature of the position, Outreach Associates generally work at least two Saturdays or weekend events per month.
• Computer proficiency- must be able to learn and adapt to various computer systems used in this role
• Access to a vehicle that you can use every day to drive to events and activities in the community is required. Mileage is reimbursed
• Familiarity with Customer Relations Management (CRM) systems is preferred
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where required in the job title)
• US work authorization
• Someone who embodies being Oaky

What does being Oaky look like?

• Radiating positive energy
• Assuming good intentions
• Creating an unmatched patient experience
• Driving clinical excellence
• Taking ownership and driving for results
• Being scrappy

Why Oak Street?

• Collaborative and energetic culture
• High levels of responsibility and rapid advancement
• Competitive benefits; including paid vacation/sick time, generous 401K match with immediate vesting, as well as health benefits

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers.

Anticipated Weekly Hours: 40

Time Type: Full time

Pay Range: The typical pay range for this role is: $17.00 - $25.65

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

We anticipate the application window for this opening will close on: 07/31/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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