The Outreach Executive (OE) is responsible for developing relationships with members of the community to engage Medicare seniors with Oak Street Health. Outreach Executives should be engaging Medicare seniors with the goal of having those individuals become patients of Oak Street Health. Outreach Executives will work very closely with their Outreach Managers, Outreach Directors, and Community Relationship Managers to help drive new patient growth locally in their assigned territory. Core Responsibilities include: Sales - Generating leads by effectively engaging Medicare senior community through event execution and local community outreach; Maintaining internal sales system knowledge and marketing programs by attending scheduled meetings to learn about new updates on services, workstreams, and initiatives; Prospecting and cold calling to prospects & new leads assigned; Nurturing prospective patients and prospect for new patients via email, phone, and networking; Collaborating with Community Relationship Manager, other OEs, and Outreach Manager/Director to drive lead generation with local community members or Insurance Agents. Relationship Management - Maintaining consistent touchpoints with prospects to continuously engage prospects to drive new patient growth; Capture and record customer information and sales activity into CRM and other business systems; Acting as point of contact for clinical/center team questions; Resolving concerns & complaints from prospects & patients by working with them or directing to other Oak Street employees; Other duties as assigned. Requirements include ability to connect and influence, manage priorities, be a team player, sales and/or healthcare experience a plus, fluency in Spanish, Polish, Russian or other languages as needed, and US work authorization.
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