Job Description

Job Description

Job Description

We are Advantage SCI, LLC (ASCI) and we want you to be a part of our family. We are Securing tomorrow today! We deliver the expertise needed to further critical missions and get the job done. We are looking to add to our teams of positive and dedicated members.

ASCI has an upcoming opportunity for a full-time experienced Help Desk provider in Personnel Security for our government customer. Great opportunity to expand knowledge and experience in the Security Field.

ASCI, LLC is a Service-Disabled Veteran Owned and Woman Owned business that provides security and intelligence services to multiple government agencies and is an exciting company that is passionate about delivering premiere services to its customers.

Summary of Duties:

The Personnel Security Help Desk Support Specialist will provide support Monday through Friday 8 hours a day during the core business hours of 6:00 AM - 6:00 PM Eastern Standard Time (EST) via phone and email to support personnel filling in their Electronic Questionnaires for Investigations Processing (e-QIP). For a candidate to be successful in this position the candidate must be familiar with reviewing of investigative forms for completeness, accuracy, and correct for the type of investigation needed; must be able to follow up with requesting or investigating offices to fill gaps in needed information such as missing Social Security numbers, requesting clarification of criminal charges which do not show final disposition, etc. Other roles and responsibilities shall include the following:

• Review e-QIP request online and provide technical assistance with the applicant and “reject” the form back to the applicant for correction of information, if applicable.
• Receive telephone calls and respond to incoming e-mail messages on “Customer Service” web address.
• Prepare, submit, monitor, and update computer tracking systems concerning appropriate case material.
• Provide support allows applicants to enter, edit, and submit their personal investigative data to the sponsoring agency for review, approval, and submission to OPM.
• Staff member shall maintain a proficient working knowledge of the e-QIP system in order to adequately respond to e-QIP related inquiries, as well as identifying and elevating issues relative to system-wide and case-specific e-QIP related issues.
• Maintain personnel security reference materials and DHS policy and procedure for handling Privacy Act protected and Sensitive Personally Identifying Information.
• At the direction of the customer Staff member shall assist in providing formal and informal training in the utilization of supported systems and technologies necessary for performance.

• Minimum of three (3) years of directly related experience performing administrative support in personnel security functions.
• Experience in security customer service or help desk support a plus
• Must be able to pass a DHS Favorable Suitability/Fitness determination
• U.S. Citizenship
• Must successfully pass a background investigation to be cleared to work
• Must have excellent written and oral communications skills (written and verbal)
• Shall demonstrate a proficiency with Microsoft Office MS Word, Access, Excel, and PowerPoint and demonstrated ability to learn other software applications.

Working Conditions:

• The duties of this position are primarily performed in a climate-controlled office environment
• Able to sit and work at a computer keyboard for extended periods of time
• Able to stoop, kneel, bend at the waist, and reach daily
• Able to lift up to 35 pounds occasionally
• Able to walk upstairs and long distances without assistance
• Noise level: Low to moderate

Be fully vaccinated for COVID-19. An individual is considered fully vaccinated two weeks after the second dose of a two-dose vaccine (i.e., Moderna or Pfizer) or two weeks after a single-dose vaccine (i.e., Johnson & Johnson). As a prospective employee, you will fall under this requirement and proof of vaccination will be needed for on-boarding, should you be selected. Limited exemptions for religious or medical reasons will be considered.

Advantage SCI offers competitive compensation and a strong benefits package including comprehensive medical, vision, and dental care, matching 401K, paid time off, flexible spending accounts, disability coverage, life insurance, and other benefits that help provide financial protection for you and your family.

Diversity, Equity & Inclusion Statement:

Advantage SCI, LLC is committed to building an inclusive work environment that encourages, supports, and celebrates the diversity of our employees. We recognize that an inclusive culture improves how we support our customers and the collective impact we can make in our communities.

Equal Opportunity Statement:

An Equal Opportunity Employer. ASCI’s hiring practices provide equal opportunity for employment to all employees and applicants without regard to race, religion, color, sex/gender, national origin, age, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, United States military veteran’s status, victim of domestic violence status, mental or physical disability, or other protected class status so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws.

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