Job Description

Job Description

Job Title: Project Coordinator

Location: Dallas, TX 75212 (Hybrid)

Job Type: Direct Hire

Compensation: $55,000-$62,000

Overview:

GTS Technology Solutions has a full-time position for a Project Coordinator to serve one or more program clients to oversee the operations of the various Information Technology ticket, warranty and inventory management support functions. Individual is responsible for all GTS related activities required to maintain systems, records and databases containing information regarding licenses, warranties, and service agreements for the organizations hardware life cycle support functions. This role assists in minimizing the customers hardware costs through product standardization, end user device tracking, and reporting status to both GTS and customer management.

The ideal candidate is capable to work under minimal supervision and will have extensive latitude for initiative and independent judgment to the mutual benefit of GTS and customers. All job duties are to be performed in compliance with internal policies, customer requirements and obligations with detail, rigor and accuracy to meet contractual obligations and customer satisfaction expectations. The Project Coordinator must maintain a high degree of customer service for all support queries and adhere to all service Level Agreements (SLAs) and related expectations. The Project Coordinator will also take ownership of user problems and be proactive when dealing with user issues, as well as other duties as assigned by GTS management.

Skills and Experience:

• Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.
• Logs, addresses and resolves all assigned incidents; engages company, customer or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility.
• Hardware support may include, but is not limited to Dell, Lenovo and Acer desktop PC’s, laptops and tablets.
• Ensures the end-to-end customer experience and provides a single point-of-contact for the customer.
• Adheres to and supports ITIL standards, policies, and procedures.
• Maintains and protects confidentiality with regard to all aspects of customer and employee information.
• Maintain a high degree of customer service for all support queries, ticket response urgency, and adhere to all Service Level Agreements (SLA’s).
• Demonstrated management and decision-making skills concerning Information Systems policies, processes, and procedures, with a proved track record of completing tasks and maintain the highest level of end user experience per Service Manual Management.
• Performs other duties and responsibilities as assigned by management

Requirements:

• Relevant experience with the ability to adapt to position quickly
• Excellent customer service, written and oral skills
• Strong proficiency in Microsoft Excel and various data management functions
• Familiarity with service management systems (such as NetSuite, ServiceNow, etc.)
• Working knowledge of inventory management systems
• Experience working in a team-oriented, collaborative environment
• Excellent organizational skills to manage multiple moving pieces, many people and situations
• Strong critical-thinking skills to establish action plans and routinely assess their effectiveness
• Problem solving skills to anticipate issues before they occur and handle them appropriately if they occur
• Self-motivated and goal driven, with the ability to multitask and to effectively prioritize and execute tasks in a fast-paced environment. Ability to coordinate multiple tasks, status actions items, respond to changing priorities, and react to short deadlines
• Creating and maintaining process documentation
• Willingness to do whatever it takes to achieve success
• Willing to travel up to 25% of the time
• Must pass a Criminal Justice Information Systems (CJIS) background check upon hire.

Desired:

• Relevant qualification (e.g., CPIM) a plus
• BS/BA in business administrations, logistics or relevant field

Education and Experience:

• Bachelor’s degree in Computer Science or related field or equivalent experience preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 25-50 pounds at times.
• Local travel to customer sites as needed.

Pay Type:

• Salary Non-Exempt

GTS Technology Solutions, Inc. is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws.

As part of our hiring process, we conduct background checks on all final candidates. These checks are conducted in compliance with the guidelines set forth by the U.S. Equal Employment Opportunity Commission (EEOC). We ensure that the information obtained from background checks is used fairly and does not unlawfully discriminate against any individual.

GTS Technology Solutions participates in E-Verify to confirm the employment eligibility of all newly hired employees. If you are offered a position with GTS Technology Solutions, your employment will be contingent upon successful verification of your identity and legal authorization to work in the United States through E-Verify.

For more information about E-Verify, please visit E-Verify's official website.

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