Job Description

Job Description

Job Description

Salary: $20 to $23 per hour

WHO IS GUIDEHEALTH?  

Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence. Our goal is to make great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers. Driven by empathy and powered by AI and predictive analytics, Guidehealth leverages remotely-embedded Healthguides™ and a centralized Managed Service Organization to build stronger connections with patients and providers. Physician-led, Guidehealth empowers our partners to deliver high-quality healthcare focused on outcomes and value inside and outside the exam room for all patients.

This position is fully remote but will require company paid travel to client locations (10% max) to the Reading, Harrisburg, and Allentown area. We are only considering candidates who currently or plan to reside within a reasonable distance of these areas (90 minutes).

As a Medical Assistant - Healthguide, you will be supported by clinical teams in your strengthening of the connection between the patient and their primary care physician/medical practice staff, as well as improving the patient’s health and well-being. The Medical Assistant - Healthguide will engage with patients and help them navigate their care, solve their healthcare issues, and improve communication with their medical practice. 

WHAT YOU’LL BE DOING

• Working primarily remotely, Medical Assistants - Healthguides will be working with the patient’s medical practice staff and Guidehealth’s Case Management team, to manage a targeted population of patients. 
• Functioning independently and being a highly collaborative team member as an extension of medical practice. 
• Assisting the patient in achieving better health outcomes by addressing their questions and concerns, connecting them with the medical practice, partnering in implementing high-impact care plans and closing care gaps, escalating medical issues, and navigating them to the right resources including assisting with referrals to specialty care and community-based organizations (CBOs). 
• Accurately documenting patients’ medical history and medical issues in the electronic health record (EHR). 
• Understanding the referral and prior authorization process. 
• Continuously building a trusting, professional, working relationship with assigned medical practices and within the Guidehealth organization. 
• Implementing and meeting assigned Key Performance Indicators to produce a positive patient health outcome, while decreasing medical spend. 
• Utilize effective communication modalities (calls, texts, portals, emails) to engage high-risk patients. 
• Appropriately escalating medical issues to the Health Guide Registered Nurse, Primary Care Physician Medical practice or Guidehealth leadership. 
• Occasional travel to the supported primary care physician offices.
• Following all security policies and procedures in order to protect all PHI (Protected Health Information) under Guidehealth’s custodianship as well as Guidehealth Intellectual Properties.
  

WHAT YOU'LL NEED TO HAVE  

• Certified or Registered Medical Assistant.
• A love for patient coordination to serve people with complex medical and social needs.
• Empathy and willingness to become proficient in motivational interviewing, critical listening skills and behavioral change management that lead to better patient engagement.
• Exceptional conversation skills and the ability to precisely document patient interviews leveraging software and in real time. 
• Experience and understanding of medical terminology and the function of a primary care physician practice. 
• Knowledge of social determinates of health 
• Bilingual (English and Spanish) strongly desired 
  
• Certified Emergency Medical Technician (preferred)
• Demonstrated use and comfort with documentation within electronic health records (EHRs), care management analytics databases, use of computer programs, databases and a variety of software programs. 
• Ability to balance competing priorities while remaining detail oriented and focused. 
• Familiar with a wide variety of electronic health records, such as: EPIC, Athena, Cerner. 
• Exceptional written, visual and verbal communication skills. 
• Ability to track the progress of multiple tasks while ensuring that tasks are completed. 
• Ability to work independently as part of a patient’s overall care team under supervision of licensed clinical professionals. 
• Demonstrated ability to work successfully in a remote work environment. 
  

BENEFITS

While you are hard at work advancing value-based healthcare, we are here to ensure YOU have the care you and your family need and the opportunities for growth and development. Our commitments to you include:

• Work from Home: Guidehealth is a fully remote company, providing you the flexibility to spend less time commuting and more time focusing on your professional goals and personal needs.
  
• Keep Health a Priority: We offer comprehensive Medical, Dental, and Vision plans to keep you covered.
  
• Plan for the Future: Our 401(k) plan includes a 3% employer match to your 6% contribution.
  
• Have Peace of Mind: We provide Life and Disability insurance for those "just in case" moments. Additionally, we offer voluntary Life options to keep you and your loved ones protected.
  
• Feel Supported When You Need It Most: Our Employee Assistance Program (EAP) is here to help you through tough times.
  
• Take Time for Yourself: We offer Flexible Time Off tailored to meet your needs and the needs of the business, helping you achieve work-life balance and meet your personal goals.
  
• Support Your New Family: Welcoming a new family member takes time and commitment. Guidehealth offers paid parental leave to give you the time you need.
  
• Learn and Grow: Your professional growth is important to us. Guidehealth offers various resources dedicated to your learning and development to advance your career with us.

COMPENSATION  

The base pay range for this role is between $20 to $23 per hour paid bi-weekly per our standard payroll practices. Final base pay decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.  

OUR COMMITMENT TO EQUAL OPPORTUNITY EMPLOYMENT  

Diversity, inclusion, and belonging are at the core of Guidehealth’s values. We are an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation and identity, national origin, citizenship, religion, marital status, familial status, physical, sensory, or medical disability, Family and Medical Leave, military or veteran status, pregnancy, childbirth or other related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Our management is fully dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.  

This position is responsible for following all Security policies and procedures in order to protect all PHI under Guidehealth’s custodianship as well as Guidehealth Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.  

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