We are looking to add a Senior Customer Support Specialist to our growing team. You can find more information below!
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Senior Customer Support Specialist at Alt Legal (Remote)
Location: Fully Remote
The Company:
Alt Legal is a forward-thinking company known for its innovative, automated trademark management tools. Trusted by over 1,000 global law firms, IP boutiques, and Fortune 100 companies, Alt Legal's platform manages millions of filings and deadlines, making us one of the most respected systems in the intellectual property space. Our software simplifies IP management, enabling professionals to efficiently handle their filings and collaborate with key parties. Our mission is to fundamentally change IP management with powerful technology and outstanding customer service, making the lives of trademark professionals easier.
We are a customer-centric company that prides itself on positive customer interactions and modern, automated solutions. As a team, we are a diverse group of multi-talented individuals who thrive in collaborative, open, and positive environments. We care deeply about our mission, our customers, and each other.
Job Description:
Reporting to the Director of Customer Support, the Senior Customer Support role will be responsible for interacting with customers and executing a range of external and internal requests in a prompt and detail oriented manner.
As the first point of contact for customers through our multiple channels of communication, (live chat, email, and phone), you will be helping customers solve their problems and navigate our software. You will also regularly train new customers as well as existing ones to ensure that they are getting the most out of our software.
Your specific responsibilities:
What we'd like to see in the ideal candidate:
What you get:
Alt Legal offers a collaborative and challenging work environment and the opportunity to be part of a growing company. We're a team of intellectually curious individuals who love learning and developing new skills. Our company was founded on the belief that a team with diverse backgrounds and identities will have the greatest range of experiences, the best selection of ideas, and the most inclusive and supportive culture.
We also offer all employees a variety of perks such as flexible vacation, remote work options, healthcare coverage, and the opportunity to determine your own growth path.
We are LGBTQ+ friendly and encourage all candidates to apply.
How to apply:
If you're interested, you should submit your application via our web portal, with a resume in PDF, and a short statement explaining your specific interest in this role and why you'd like to join the Alt Legal team in PDF.
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