Job Description

Position Description:

This position is located in our Pittsburgh PA or Strongsville OH office with work performed at client site in Pittsburgh PA or Strongsville OH; however, a hybrid working model is acceptable.


CGI is looking to hire a Level 3 application support consultant doing On-call Pager rotation, Receiving and Acknowledging tickets, Incident triaging, and priority assessment Assignment of incidents Incident resolution Application monitoring and preventive maintenance Weekly status and SLA reporting.

Your future duties and responsibilities:

Incident and problem management Analyze, troubleshoot and resolve complex production application defects Identify root cause and devise and implement permanent solutions to recurring defects
Manage process improvements
Review and take actions on operational metrics reporting
Perform minor application upgrades / patches
Support infrastructure maintenance / validation
Build and maintain application monitoring, optimization and utilization
Devise or modify programs to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results.
Support disaster recovery testing / validation
Support business resiliency testing / validation
Audit support and issue remediation
Support LOB/operations and adhoc requests Analyze business user needs and provide optimal technical solutions
Support Risk management (vulnerabilities, patches)
Monitor production jobs and environments
Certificate Renewals




Production Enhancements:


Code new programs enhance existing programs and/or integrate packaged vendor solutions with existing systems.
Documents, tests (unit and integration), implements and provides on-going support for the applications.
Follow SDLC standards, source code management, and release management procedures.
Fix Vulnerability Defects

Required qualifications to be successful in this role:

Minimum 6 years of development/support experience.
Willing to work and coordinate with offshore team for solution delivery.
Bachelor's in computer science or equivalent Degree




CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $85,800- $185,800.


CGIs benefits are offered to eligible professionals on their first day of employment to include:


Competitive compensation
Comprehensive insurance options
Matching contributions through the 401(k) plan and the share purchase plan
Paid time off for vacation, holidays, and sick time
Paid parental leave
Learning opportunities and tuition assistance
Wellness and Well-being programs
#LI-USCSG

Skills:

• Java
• REST Webservices
• SOAP

What you can expect from us:

Together, as owners, lets turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because


You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGIs legal duty to furnish information.

Job Tags

Holiday work, Permanent employment, Local area, Offshore,

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