Job Description

Job Description

Job Description

Salary Range: $52,000 - $62,000 + Quarterly bonus.

Essential Duties and Responsibilities

• Effectively communicate with all customers and vendors both in person or via phone/electronic.
• Examine and evaluate incoming units for service by conducting a pre-work inspection. Note and document any defects (check engine lights, body damage, broken glass, etc.)
• Assess workload and schedule service accordingly.
• Work with service manager to complete service quotes and communicate with customers for approval.
• Inspect inventory to ensure parts needed for service repairs are in stock.
• Document work orders with employee time spent, using data from Time Clock.
• Work with the service manager and obtain approval for all work orders.
• Send final invoice to the customer.
• Process vendor invoices in for payment.
• Maintain constant communication with customers and provide status updates.
• Perform administrative work to ensure data accuracy by scanning documents to invoice reporting system and updating weekly invoice goal data.
• Other duties as assigned.

• High School Diploma or GED Required
• Customer Service Experience - Service or Automotive is preferred
• Must be able to work well and collaborate with all people.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• Effective professional communication ability.
• Ability and flexibility in performing multiple tasks simultaneously.
• Excellent organizational skills and detail-oriented.
• Excellent follow-up skills.
• Problem solving abilities.

Company Benefits:

• 2 Medical Plan Options - Base HSA (High Deductible) and Buy-Up Medical Plans

• Prescription (Rx) Insurance
• Health Savings Account (HSA)
• 2 Dental Plan Options - Base Dental and Buy-Up Dental Plans
• Vision Insurance
• Flexible Spending Accounts (FSA’s)
• Health Care FSA
• Dependent Care FSA
• Company Paid Base Life Insurance
• Company Paid Accident, Death & Dismemberment Insurance
• Company Paid Business Travel Accident Insurance
• Company Paid Disability Insurance
• Short-Term Disability (STD) and Base Long-Term Disability (LTD) Insurance

• Employee Assistance Program (EAP)
• Voluntary Hospital, Accident & Critical Illness (Cancer) Insurance
• 401(K) Retirement Plan with 50% Company Match
• Voluntary Pet Insurance
• Vacation and Personal/Sick Time
• Paid Grandparent Leave
• Paid Bonding Leave
• Adoption Assistance
• Education Assistance (Tuition Reimbursement)

About Wastequip

Wastequip got its start in 1989 with containers and compactors. But, today, we have evolved into so much more than just a manufacturer of high-quality steel containers and compactors. We are the waste industry’s only All-in-One solutions provider – from carts and containers to collect waste to hoists and trash trucks to move the waste to parts, service and technology to keep your operation running smoothly.

While we’re proud to be North America’s leading manufacturer of waste handling equipment, we are equally proud to be a driving force for enhanced sustainability across the waste industry. We are consistently striving to improve our own operations while making it easier for our customers to do the right thing – building a brighter future for all.

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