Job Description

Job Description:

H&R Block, the world’s leader in tax preparation services, is looking for a Senior Web Product Manager who will be responsible for working across a variety of digital web properties to deliver high-quality solutions to solve business needs across the organization. In this exciting role, you will develop web strategies and collaborate with a cross-functional team to execute best-in-class web experiences from beginning to end. This position is flexible but ideally located at our corporate headquarters, in the premier downtown Power & Light district of Kansas City, where everything is either steps or a streetcar ride away.

 

• Develops, recommends, and implements web marketing plans and programs designed to advance our product and meet business goals, including growing revenues, clients, and profitability.
• Works with a cross-functional team of UX, UI, SEO, IT, content, and other key stakeholders to ensure projects meet strategic objectives and timelines and incorporate web best practices.
• Analyzes key performance metrics and develops and implements product and test and learn roadmaps to improve, modernize, and optimize websites.
• Identifies key stakeholders, assumptions, and constraints to gain alignment and develop plans to meet project timelines, budgets, and quality metrics, and to determine alternatives to overcome obstacles and mitigate risks.
• Prioritizes projects based on evaluation of short- and long-term benefits to the company.
• Provides project briefs and requirements to internal and/or outside content and creative agencies for the development of landing pages, banners, marquees, sales pages, and web tools on H&R Block web properties.
• Responsible for reviewing design documentation with development teams and QA and gaining approvals for creative deliverables from legal, SEO, and business leaders.
• Owns successful execution of projects from initiation to implementation, communicates effectively, and works with a sense of urgency.

H&R Block’s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve grown to have approximately 12,000 offices throughout the United States and around the world.

We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it’s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it’s all those things, and much more.

H&R Block is committed to diversity and inclusion and is proud to be an equal opportunity employer. We consider qualified applicants regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. All qualified applicants are welcomed and encouraged to apply.

• Experience in formal product management methodologies

• Experience working with web development teams
• Experience working with digital marketing firms
• An understanding of key performance metrics to identify strengths and opportunities
• Basic understanding of HTML coding
• Experience with Agile and iterative product management processes and methodology
• Experience using the Adobe suite of products including Adobe Analytics and Workfront

• Bachelor’s Degree in business or marketing or combination of education and work experience
• 5+ years’ relevant web production/product management experience
• An ability to analyze key performance metrics to understand strengths and opportunities
• A strong customer-first mindset
• Excellent written and oral presentation and facilitation skills, including the ability to communicate with all levels of internal associates and business partners to influence a wide range of audiences
• An ability to discuss technical projects at a high-level with squads and understand design implementation and impact
• Strong project management and organizational skills to balance multiple projects a different points of development
• A track record of devising strategies to drive customer acquisition and revenue growth
• Growth mindset: Flexible, friendly, can-do attitude
• Strong EQ: Ability to establish and nurture relationships with team members and stakeholders
• Ability to work in a fast paced, ever-changing environment

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