Job Description

Join Our Team as a Store Manager!

Position: Store Manager

The Store Manager leads all team members in the efficient and profitable operation of the store. This role is responsible for managing day-to-day store operations, maintaining high store standards and conditions, and fostering a positive environment. The Store Manager ensures consistent, fast, efficient, and friendly service, providing a Total Quality Experience for both customers and team members. Responsibilities include training, scheduling, hiring, and disciplinary actions for store employees, ensuring exceptional service, customer satisfaction, and product quality.

Responsibilities:

Store Operation:

• Develop and execute sales and profit plans that align with budgetary goals.
• Ensure store profitability by growing sales and controlling costs of goods, inventory levels, labor, supplies, and expenses.
• Utilize daily, weekly, quarterly, and annual financial reporting tools.
• Ensure proper team member coverage, scheduling according to business needs while maintaining target labor costs.
• Oversee all cash and media management functions.
• Perform all POS duties, front and back of house functions, including opening and closing procedures.
• Maintain proper loss prevention standards, reviewing cash handling procedures, deposits, and safe procedures.
• Keep a clean, well-merchandised store, following visual presentation plans and standards.
• Plan, execute, and communicate all sales promotions and new product information effectively.
• Identify staffing needs, recruiting, interviewing, hiring, and training qualified candidates.
• Facilitate ongoing training and development of current staff.
• Promote and practice safe work habits, identifying and resolving potential safety hazards and operational inconsistencies.
• Document accidents, conduct initial investigations, and determine root causes to maintain a safe work environment.
• Conduct monthly safety meetings to ensure team member compliance with safety initiatives.

Customer Service:

• Act as the role model for outstanding service and take ownership of the service initiative in the store.
• Proactively solve customer problems and ensure customer satisfaction.
• Ensure all team members are committed to and demonstrate the company's guiding principles and house rules.
• Monitor, coach, and encourage team members to meet the company's service standards.
• Assess and provide adequate staffing to ensure efficient and friendly service.
• Maintain high cleanliness standards consistently throughout the store in appearance, merchandise, and equipment.

Training & Development:

• Provide ongoing training and development to all team members in operating standards, customer service, and product knowledge.
• Ensure each team member has received proper training to perform efficiently as a barista or shift supervisor.
• Continually develop team members, establishing specific performance objectives, and measuring performance regularly.

Recruitment:

• Review and select candidates, schedule and conduct interviews, and make final candidate selections and recommendations.

Safety and Sanitation:

• Establish a cleaning and organizational plan.
• Ensure compliance with proper food handling practices and safety and sanitation standards by state, federal, and OSHA regulations.

Product and Merchandising:

• Ensure all drink recipes and procedures are followed, maintaining the highest quality and consistent product standards.
• Ensure all food offerings maintain the highest quality.
• Educate team members on products and services, including coffee, tea products, blends, and roasts.
• Taste drink and food products per shift for quality assurance.

Management:

• Build morale and team spirit by fostering a work environment where team member input is encouraged and valued.
• Lead and effectively communicate company guiding principles, house rules, and standard operating procedures.
• Coach and counsel team members for improved performance, documenting developmental plans as necessary.

Other duties as assigned.

Skills:

• Excellent verbal and written communication skills in English.
• Proficiency with Microsoft Office Suite (Word, Outlook, Excel).
• Strong teamwork, interpersonal, multitasking, and problem-solving skills.
• High organization and attention to detail.
• Ability to work with a sense of urgency and maintain a positive attitude.

Education & Experience:

• High School Diploma or GED required.
• Bachelor's Degree preferred, or equivalent combination of education, training, and experience.
• Minimum three (3) years of retail managerial experience required.
• Minimum two (2) years of specialty coffee experience preferred.
• Minimum of one (1) year of customer service experience preferred.

Physical Requirements:

• Use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Regularly handle food, hot beverages, and work with sharp objects.
• Stand and walk for long periods (approximately 90% of shift).
• Bend over and kneel frequently.
• Lift and/or move up to 30 pounds frequently; occasionally carry up to 25 pounds.
• Work in cold temperatures for extended periods.

We are committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, gender identity, sexual orientation, national origin, protected veteran status, disability status, marital status, genetic information, or any other characteristic protected by federal, state, or local laws.

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