Job Description

Overview:

We are seeking a highly technical and personable Systems Administrator/Level III IT Technician to support our growing infrastructure as we expand globally and maintain our headquarters. This role is a hybrid between IT Support and Systems Administration, focusing on backend infrastructure projects, automation, and advanced troubleshooting while still handling onsite support when needed.

Key Responsibilities:

• Serve as point of escalation for IT tickets and complex technical issues.
• Manage and execute infrastructure projects (approx. 40% of role), including:
• Wi-Fi rollouts
• Automated software updates and patch policies
• Run scripts and assist with backend systems tasks (not full sysadmin scope).
• Oversee JAMF administration and automation for Mac environments.
• Collaborate with external JAMF partners; bring advanced scripting and automation in-house.
• Support headquarters and retail locations; occasional walk-up support and ticketing.
• Manage vendor relationships for IT projects and deployments.
• Stay current on cutting-edge technologies, including AI initiatives.

Requirements:

• 5+ years of experience as an IT Technician/SysAdmin or similar role.
• Strong JAMF and Mac administration experience (required).
• Technical expertise across hardware, software, and infrastructure.
• Ability to run scripts and work on backend infrastructure projects.
• Excellent communication and interpersonal skills; able to interact with non-technical stakeholders.
• Interest in emerging technologies and AI.

Plusses:

• Experience with enterprise tool deployment and acceptable use policies.
• Familiarity with training efforts for new technologies (e.g., ChatGPT rollouts).
• Previous exposure to global IT operations and multi-site environments.

Day-to-Day:

• 60% ticket support and escalations; 40% infrastructure projects.
• Hybrid schedule with up to 25% travel.
• Work closely with Global VP of HR on tech training and enterprise tool rollouts.
• Participate in roadmap discussions for new technologies and AI integrations.

Compensation:

$38/hr to $43/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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